Fiserv

Director, Direct Express Business Controls

Fiserv

full-time

Posted on:

Location Type: Office

Location: Alpharetta • New Jersey • New York • United States

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Salary

💰 $114,000 - $192,000 per year

Job Level

Lead

About the role

  • Ensure the integrity, compliance, and operational resilience of the Direct Express® program after its migration to Fifth Third Bank and Money Network systems.
  • Implement and maintain business control frameworks aligned with Treasury and regulatory standards.
  • Conduct periodic reviews of operational processes to ensure compliance with Reg E, AML, and OCC guidelines.
  • Collaborate with banking partners to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs).
  • Monitor operational risk indicators and escalate anomalies through governance channels.
  • Support remediation plans for identified control gaps and track resolution progress.
  • Prepare documentation for internal and external audits, including evidence packs and process maps.
  • Ensure timely completion of regulatory reporting requirements.

Requirements

  • Bachelor’s degree in business, Finance, Risk Management, or related field.
  • 5 years in business controls, risk management, or compliance within financial services.
  • Familiarity with regulatory frameworks (Reg E, AML, OCC) and audit processes.
  • Proficiency Power BI, or similar reporting tools.
  • Understanding of payment processing, ACH file transmissions, and settlement flows.
  • Exposure to fraud detection and dispute resolution workflows.
  • Experience with government benefit programs or large-scale financial migrations is a plus.
  • Knowledge of internal control frameworks (COSO, SOX) and risk assessment methodologies is a plus.
  • Certification in risk or compliance (e.g., CRMA, CRCM) is a plus.
Benefits
  • Fuel Your Life program to support physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points used for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Medical, dental, vision, life, and disability insurance options available day one.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business controlsrisk managementcomplianceregulatory frameworksaudit processespayment processingACH file transmissionssettlement flowsfraud detectiondispute resolution
Soft skills
collaborationmonitoringmanagementdocumentationproblem-solvingcommunicationorganizational skillsanalytical skillsattention to detailescalation
Certifications
CRMACRCM