Relationship Manager
Fiserv
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
SeniorLead
About the role
- Act as the primary point of contact and trusted resource for clients, commercial support, marketing and leadership regarding ongoing operations.
- Establish and maintain strong partnerships with clients, aligning with their business objectives through Fiserv solutions.
- Develop and implement strategic plans to generate additional revenue via partnerships and innovative contract structures.
- Identify and develop a pipeline of revenue-generating opportunities to improve profitability and contribution margin.
- Achieve assigned sales targets through contract renewals and cross-selling of products and services, in collaboration with product experts.
- Oversee the daily operational activities of the client portfolio, ensuring consistent service delivery.
- Stay informed of industry and product trends, understand client needs, and promote a positive image of Fiserv.
Requirements
- University degree in business administration or an equivalent combination of professional, academic and military experience.
- More than 10 years of experience in client relationship management, sales and/or account management, including at least 7 years in payments or banking.
- Experience managing and developing relationships with large accounts and implementing cross-functional strategies to drive growth.
- Experience in the financial technology (fintech) sector.
- Fluency in French and English.
- Knowledge of banking operations, credit card processing and merchant payment processing.
- Familiarity with Fiserv systems, including Salesforce or similar eCRM tools.
- Proven experience in sales techniques, negotiation and consultative selling, with a track record of successful results.
- Strong computer skills, including systems related to financial data processing.
- MBA or equivalent degree.
Benefits
- Maintain a healthy work–life balance with paid time off, generous time-off policies (including Recharge & Refuel for eligible employees), and access to a complimentary employee assistance program.
- Prepare for your future with competitive pay, a Fiserv 401(k) savings plan and our employee stock purchase plan.
- Be recognized by your colleagues through the Living Proof program, where you can redeem points for various rewards.
- Prioritize your health with a range of insurance plans (medical, dental, vision, life, disability) and wellness resources through our Fuel Your Life program.
- Advance your career through training, certifications and internal mobility opportunities.
- Join employee resource groups that value our inclusive and diverse culture, where you can share your ideas, perspectives and ambitions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client relationship managementsalesaccount managementcross-functional strategiessales techniquesnegotiationconsultative sellingfinancial data processingbanking operationscredit card processing
Soft skills
communicationpartnership developmentstrategic planningproblem-solvingcollaborationleadershipclient needs assessmentservice deliveryadaptabilitypositive image promotion
Certifications
MBA