Fiserv

Director, Direct Express Business Controls

Fiserv

full-time

Posted on:

Location Type: Office

Location: Berkeley Heights • New Jersey, New York • 🇺🇸 United States

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Salary

💰 $114,000 - $192,000 per year

Job Level

Lead

About the role

  • Ensure the integrity, compliance, and operational resilience of the Direct Express® program after its migration to Fifth Third Bank and Money Network systems.
  • Implement and maintain business control frameworks aligned with Treasury and regulatory standards.
  • Conduct periodic reviews of operational processes to ensure compliance with Reg E, AML, and OCC guidelines.
  • Collaborate with banking partners to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs), driving operational excellence and timely issue resolution.
  • Monitor operational risk indicators and escalate anomalies through governance channels.
  • Support remediation plans for identified control gaps and track resolution progress.
  • Prepare documentation for internal and external audits, including evidence packs and process maps.
  • Ensure timely completion of regulatory reporting requirements.

Requirements

  • Bachelor’s degree in business, Finance, Risk Management, or related field.
  • 5 years in business controls, risk management, or compliance within financial services.
  • Familiarity with regulatory frameworks (Reg E, AML, OCC) and audit processes.
  • Proficiency Power BI, or similar reporting tools.
  • Understanding of payment processing, ACH file transmissions, and settlement flows.
  • Exposure to fraud detection and dispute resolution workflows.
  • Experience with government benefit programs or large-scale financial migrations is a plus.
  • Knowledge of internal control frameworks (COSO, SOX) and risk assessment methodologies is a plus.
  • Certification in risk or compliance (e.g., CRMA, CRCM) is a plus.
Benefits
  • Fuel Your Life program to support physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points used for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Medical, dental, vision, life, and disability insurance options available day one.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business controlsrisk managementcomplianceregulatory frameworksaudit processespayment processingACH file transmissionssettlement flowsfraud detectiondispute resolution
Soft skills
collaborationoperational excellenceissue resolutiondocumentationgovernance
Certifications
CRMACRCM