Safety Risk Lead, Senior Director
Pfizer
Director, Fraud Risk Management
Fiserv
full-time
Posted on:
Location Type: Hybrid
Location: Berkeley Heights • New Jersey, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $146,000 - $244,800 per year
Job Level
Lead
Tech Stack
AWSAzureCloudGoogle Cloud PlatformPythonRuby on RailsSparkSQLTableau
About the role
- Define and execute the fraud risk strategy for value‑added products, including closed‑loop gift cards, ensuring alignment with business objectives and customer experience.
- Partner with Engineering and Data Science to design, validate, and scale fraud detection models, decision engines, automation, and monitoring systems.
- Collaborate with Product and Commercial teams to embed fraud mitigation into product roadmaps and client implementations, supporting go‑to‑market and commercialization.
- Lead fraud operations oversight: investigations, case management, chargeback/return controls, refund abuse prevention, and fraud P&L governance.
- Drive automation and GenAI initiatives to reduce manual review volumes, lower operating expense, and improve throughput and accuracy.
- Act as an external subject matter expert with clients and industry partners to advise on fraud posture, incident response, and best practices.
- Ensure fraud programs meet regulatory, compliance, and audit requirements (e.g., PCI DSS, NACHA, OFAC/AML considerations).
- Build, mentor, and scale a high‑performing fraud risk team and establish KPIs, SLAs, and continuous improvement practices.
Requirements
- 13+ years of experience in fraud risk management and leadership for payments and digital value‑added products (e.g., gift cards, payment rails, digital wallets).
- 10+ years of experience designing and deploying fraud detection models, machine learning pipelines, and decisioning engines.
- 10+ years of experience in cloud platform architecture and deploying scalable monitoring and streaming/batch pipelines (AWS, GCP, or Azure).
- 10+ years of experience implementing and maintaining compliance and security standards relevant to payments and fraud (PCI DSS, NACHA rules, OFAC/AML screening).
- 8+ years of experience in programming and data tooling for analytics (Python, SQL, Spark) and BI/reporting tools (Looker, Tableau, Power BI).
- 8+ years of experience with fraud prevention and detection technologies and services (e.g., Actimize, Sift, Kount, ThreatMetrix, Ethoca) and chargeback/transaction monitoring systems.
- 8+ years of equivalent combination of educational background, related experience, and/or military experience.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud risk managementfraud detection modelsmachine learning pipelinesdecisioning enginescloud platform architecturemonitoring systemsprogrammingdata toolinganalyticscompliance and security standards
Soft skills
leadershipcollaborationmentoringcontinuous improvementcommunication
Certifications
PCI DSSNACHAOFACAML
