Analyst

• Your primary role would be to ensure effective design development, Validation and support activities.
• Work closely with members of the sales Team/Product teams and engineering teams in developing newer solutions and automation.
• You will gather the required and specification to understand the client requirement in a detailed manner and translate the same into system requirements.
• You will play a key role in the overall estimation of work requirements to provide the right information on project estimations for technology leads and project managers.
• Mapping customer requirements and proposing a technically viable solution or service from within the company is offering.
• Improving customer go-live effectiveness through domain expertise, product knowledge, requirement gathering and solution design.
• Own and maintain the product upgrades and continuously enhance them in line with the development of the platforms.
• Support implementation efforts by building in-depth expertise in solutions.
• Superior organizational skills working with multiple customers/Vendors and can switch context quickly throughout the day with various competing demands.

Network and Voice Solution Analyst

System Administrator

• Assist in incident response activities, including issue triage, root cause analysis, and corrective and preventive action implementation
• Monitor systems performance, availability, and reliability, identifying trends and proactively addressing potential issues
• Support the deployment, configuration, and maintenance of operating systems, software applications, patches, and updates across server and infrastructure environments
• Execute standard systems administration tasks including system builds, upgrades, configuration changes, and troubleshooting
• Partner with security teams to implement and maintain system security controls, access management, and compliance requirements
• Support disaster recovery, backup, and recovery procedures in line with established standards
• Develop and maintain technical documentation, runbooks, and operational procedures
• Collaborate with cross‑functional teams to resolve issues and support infrastructure‑related initiatives
• Follow established change, incident, and problem management processes

Systems Administrator

Solutions Engineer

• Utilize in-depth product and market knowledge to help sales staff uncover requirements.
• Recommend and demonstrate the FIS Aligne Energy Trading, Risk, and Logistics Platform (ETRLP).
• Perform risk calculations and reporting as well as demonstrate the lifecycle of a trade in the Aligne ETRLP solution in front of veteran traders and Risk Officers.
• Develop appropriate product solutions to meet client/prospect business requirements as Proof Of Concept solutions.
• Complete RFPs (Request for Proposal) and RFIs (Request for Information) against tight deadlines.

Senior Lead Energy Trading – Risk Solutions Consultant

Project Manager

• Lead and manage project managers supporting Credit initiatives
• Provide delivery oversight and governance across the Credit portfolio
• Support intake, prioritization, and capacity planning
• Partner with product, technology, migrations, and compliance teams
• Serve as an escalation point for delivery and client risks
• Drive continuous improvement in delivery and PMO practices
• Support talent development, performance management, and succession planning

Manager, Project Management

Program Manager

• Own end-to-end delivery across reseller portfolios and programs
• Develop and manage integrated program plans, schedules, and dependencies
• Partner with reseller stakeholders and internal delivery teams
• Drive governance, executive reporting, and financial oversight
• Identify and manage risks, issues, dependencies, and escalations
• Ensure adherence to FIS PMO standards and contractual commitments
• Coach and mentor project managers supporting reseller initiatives

Senior Program Manager – Reseller Portfolio

• Plans and coordinates all aspects of technical projects from initiation through delivery
• Manages project initiation activities including identifying contractual obligations, client needs and goals
• Ensures requirements for internal technology projects align to operational standards
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams
• Identifies needed resources for projects, defines and assigns major project roles
• Coordinates activities and tasks among project team members
• Manages project risks, issues/problems and activity progress to ensure project goals are achieved
• Conducts project closure activities to formalize and communicate project acceptance

Project Manager – Lead

Operations

• The Settlement Team is responsible for primary and secondary market loan settlements
• Provides client support for loan settlements, deals, and asset onboarding
• Monitors and manages large volumes of loan closings
• Reconciles pending trades to client’s trade tickets/blotter
• Updates data and coordinates trade closings among counterparties
• Reviews funding memos for discrepancies prior to settlement
• Prepares loan settlement or special client request reports
• Works under minimal supervision on complex projects and may coach and/or mentor junior associates

Associate Advanced, BPS Ops – Settlements

Customer Success Manager

• Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client
• Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date
• Ensures FIS is delivering the stated business objectives and client is achieving desired ROI
• Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements
• Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors
• Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities
• Understands contractual obligations with regard to resources, roles and responsibilities
• Is an expert on that client’s impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs
• Represent the client’s voice internally, ensuring their needs and concerns are addressed as well as managing various escalations
• Understands overall client health to proactively identify risks and opportunities
• Maintain accurate and timely documentation in various systems to support reporting and leadership visibility

CSM, Strategic Accounts

Technical Account Manager

• Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack
• Develop relationships with key technical client stakeholders
• Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
• Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM) including review and enhancement of root cause analysis prior to client delivery
• Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions
• Collaborate with cross-functional teams (e.g. development) to implement tailor-made solutions
• Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
• Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients

Financial Planning and Analysis

• Act as the primary enablement lead for FIS oCFO partners, including Systems Integrators and banking partners.
• Enable partner sales teams on the oCFO solution portfolio, including Treasury, Receivables, and Supply Chain Finance, with a focus on value positioning, use cases, and selling motions.
• Work directly with partner sales teams to identify and uncover new opportunities, support deal discovery, and help advance qualified opportunities.
• Support and deliver product demonstrations as needed, in coordination with partner and FIS sales teams.
• Collaborate closely with the direct FIS sales force to introduce and align partners for joint selling opportunities, including coordinated account engagement and opportunity strategy.
• Participate in joint pipeline reviews, opportunity discussions, and partner deal cadence to drive alignment and execution.
• Serve as a bridge between Partners, Sales, Product, Marketing, and Enablement teams to ensure consistent messaging and partner readiness.
• Help develop and maintain partner-facing enablement assets, including training content, pitch materials, and competitive positioning.
• Contribute to partner success by driving consistent engagement, sales effectiveness, and revenue impact across the partner ecosystem.

Partner Enablement Manager

Account Executive

• Sells products and/or services and develops new account relationships
• Solicits and maintains network of prospects
• Initiates contact with prospective customers to sell targeted FIS products and/or services
• Works as a member of a sales team to sell assigned products or services to identified key accounts
• Demonstrates product knowledge including various solutions, markets and competitive intelligence
• Prepares and presents proposals to clients utilizing FIS resources and tools
• Negotiates, structures and closes “deals” that meet customer expectations and FIS’s ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise
• Assists in the development of sales plans and strategies
• Meets sales goals and objectives
• Other related duties assigned as needed

Sales Executive Lead, LFI Payments

• Understand category strategies, build and provide input to the overall vendor portfolio
• Partner with Category Leads to identify optimal number of vendors for each subcategory, including Preferred, and set targets for volume and spend percentage
• Drive vendor optimization activities with Category, including use of Preferred Vendors
• Support category & subcategory reporting along with vendor-level relationship reporting
• Manage relationships with FIS process partners, Vendors, and internal business stakeholders
• Maintain accurate information about in-scope vendors
• Validate services and relationship risk assessments and ensure complete and updated
• Support performance failure recovery efforts by facilitating the collection of fees and vendor rebates/credits in alignment with contract terms
• Track identified risks and incidents, manage risk acceptance reviews, and enable risk and incident reporting
• Create and own 360° snapshots for all in-scope vendors

Lead Analyst, Supplier Management

• Understand category strategies, build and provide input to the overall vendor portfolio
• Partner with Category Leads to identify optimal number of vendors for each subcategory
• Drive vendor optimization activities
• Manage relationships with FIS process partners, Vendors, and internal business stakeholders
• Maintain accurate information about in-scope vendors
• Validate services and relationship risk assessments
• Support performance failure recovery efforts
• Manage designated business vendor owner in-scope vendors
• Create and own 360° snapshots for all in-scope vendors
• Support innovation and sustainability initiatives

Senior Analyst, Supplier Management

Product Manager

• Build and lead the Technical Product Management function for one of our Enterprise Platform Portfolios : API Management & Interfaces: API Framework, API Gateway, API Portal, Eventing, Batch & File Management
• Customer Identity & Access Management: Authentication, Authorization, Entitlements Engine
• Quality Engineering, DevSecOps, and Developer Experience: Quality Strategy & Governance, Test Engineering & Automation, DevSecOps, Developer Experience
• Manage the platform delivery roadmap and plan to reflect technology and business priorities, integration needs, and technology advancements.
• Establish and articulate a clear vision of success for the platform, in conjunction with engineering partner.
• Own the communication and action plans associated with those KPIs. Examples include platform adoption and usage growth, cost optimization or platform efficiency targets, developer productivity improvements, or reductions in security findings.
• Work with stakeholders and customers across the enterprise to ensure work is properly prioritized.
• Negotiate conflicts and resolve prioritization collisions.
• Routinely operate across the matrix of functions across the enterprise landscape.
• Lead a team of Platform Product Owners. This includes hiring, talent development, succession planning, and coaching in strategic thinking and storytelling.
• Build a strong product culture across engineering and platform teams.
• Prepare and present plans, identifying risks, challenges, opportunities, growth strategies, business integration needs, and retirement plans.
• Review and present platform product roadmaps, providing strategic direction for the product.
• Manage project inventory during budget planning, coordinate companion activities, and prioritize execution throughout the year, including determining release dates.
• Work closely with development teams to review enhancement requests for strategic value, aligning resources with high-priority projects.
• Provide status updates at weekly, monthly, quarterly and annual stakeholder meetings.
• Present product information and industry thought leadership at webinars and client conferences.
• Travel may be required up to 25% of the time.

Senior Director, Product Management

Full-stack Engineer

• Develop solutions using Azure Data Factory, Azure Functions, Key Vault, and other native cloud services
• Build and optimize Snowflake SQL pipelines, data models, ingestion processes, and performance tuning
• Use Terraform Enterprise for cloud provisioning and follow FIS Public Cloud governance standards
• Contribute to CI/CD using Git/Bitbucket, Jenkins, and Azure tooling
• Write clean, testable code and perform code reviews; recommend technical improvements
• Troubleshoot cloud, data, and integration issues; support production monitoring and resiliency
• Ensure adherence to secure development and compliance requirements
• Designing, programming, debugging and modifying software enhancements
• Interacting with product managers and users to define requirements and modifications
• Participating in software design meetings to determine technical requirements
• Working with internal Client Training, Client Relationship and Sales teams