FIS

Senior Financial Services Account Associate

FIS

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇱 Poland

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Job Level

Senior

About the role

  • The telephone and written answers from everyday to complex inquiries of our customers and consultants.
  • Responding to our customers' problems and finding solutions.
  • Compliance with quality standards, possible control function.
  • Verification of customer orders and, if necessary, corresponding post-processing.
  • Escalation of difficult issues and complaint management.
  • Participation in projects to implement the company's goals and improve certain processes.

Requirements

  • 1-2 years of experience
  • Work experience in finance
  • Experience in customer service – spoken and written
  • Language: Fluent English(at least C1)
  • A high degree of accuracy, quality and service orientation
  • Independent and team-oriented work to achieve set deadlines
  • Good organizational skills and high resilience without losing focus on the customer
Benefits
  • Working in an international company, alongside international colleagues.
  • Being a part of an innovative and entrepreneurial environment of a growing department and team.
  • Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
  • Development opportunities by using the company's on-line training database and LinkedIn Learning.
  • Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language).
  • Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
  • Opportunity to get involved in social projects and local initiatives.
  • Language courses.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceproblem solvingquality orientationorganizational skillsteam-oriented workindependenceresiliencefocus on customer
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