The telephone and written answers from everyday to complex inquiries of our customers and consultants.
Responding to our customers' problems and finding solutions.
Compliance with quality standards, possible control function.
Verification of customer orders and, if necessary, corresponding post-processing.
Escalation of difficult issues and complaint management.
Participation in projects to implement the company's goals and improve certain processes.
Requirements
1-2 years of experience
Work experience in finance
Experience in customer service – spoken and written
Language: Fluent English(at least C1)
A high degree of accuracy, quality and service orientation
Independent and team-oriented work to achieve set deadlines
Good organizational skills and high resilience without losing focus on the customer
Benefits
Working in an international company, alongside international colleagues.
Being a part of an innovative and entrepreneurial environment of a growing department and team.
Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
Development opportunities by using the company's on-line training database and LinkedIn Learning.
Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language).
Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
Opportunity to get involved in social projects and local initiatives.
Language courses.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem solvingquality orientationorganizational skillsteam-oriented workindependenceresiliencefocus on customer