System Administrator
Firstup
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Provide global IT support of end users with hardware, software, and users via Zendesk ticketing system and IT Support Slack channel.
- Provisioning windows laptops and Apple macs.
- Active Directory, O365 & MDM administration.
- Google Workspace administration.
- Okta administration and integration.
- Endpoint management using Jamf and Intune.
- Solid knowledge on interoperability of enterprise-wide SaaS apps.
- Rare travel to datacenters for new hardware installation or existing hardware replacement/RMA.
- Verify application results by conducting system audits of technologies implemented.
- Ensure compliance to relevant compliance standards (i.e. SOC2 and ISO 27001) and security standards to help ensure we control, report and adequately measure and handle risks the business faces.
- Maintain multiple platforms with updates, configurations, and installs.
- Prioritize and schedule problem resolution, escalating, when necessary to the appropriate experienced IT team.
Requirements
- 2+ Years’ experience in an IT support or helpdesk role.
- Self-motivated ability to work within an SLA driven environment and to consistently meet personal and team targets, managing multiple tasks simultaneously in a busy service desk environment.
- Keen willingness to work with and mentor others in the team and wider department on technologies, together with supporting the IT Technical team on other tasks as required to support the business needs and initiatives.
- Experience managing MacOS and Windows computers in an enterprise environment using Jamf and Intune.
- Experience provisioning, operating, monitoring and maintaining systems' hardware, software and related infrastructure.
- Windows server Administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity along with engineering and design.
- Technical knowledge of networking/VoIP.
- Team player that collaborates well within a team environment to complete projects and tasks.
- Technical ability to create scripts to automate a set of procedures.
- Good understanding of SOC2 and ISO27001.
- High-level of integrity along with the ability to handle sensitive information and maintain confidentiality with ability to operate under a global mindset.
- Ability to multi-task and adjust to rapidly changing priorities to address/resolve the most critical/sensitive issues on a timely basis.
- A friendly, engaging and professional demeanor with good communication skills, both verbal and written, being able to operate at all levels and articulate messages to a variety of different audiences. Understand people and cultural differences to build good relationships with colleagues.
- Ability to lift 50 pounds, access tight areas that require crouching and/or crawling, and have dexterity to operate IT equipment, parts and tools. Reasonable adjustments will be made for applicants with a disability.
- Available to support critical tasks 24x7 (both scheduled and on-call basis).
Benefits
- great health benefits
- excellent PTO program
- remote work
- casual and friendly environment
- leadership team who believes in your growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supporthelpdeskActive DirectoryO365 administrationMDM administrationGoogle Workspace administrationOkta administrationendpoint managementWindows server administrationnetworking
Soft Skills
self-motivatedteam playermentoringcommunication skillsintegritymulti-taskingadaptabilitycollaborationproblem resolutioncustomer service
Certifications
SOC2ISO 27001