Firstup

Consultant

• Offer comprehensive best practice guidance to customers at various stages of their journey by facilitating workshops and working sessions that help them maximize the value of the Firstup platform. Provide strategic advisory support across content strategy, employee audiences, governance, and communication planning to ensure customers are positioned for long-term success.
• Assist customers in establishing a data strategy to track progress toward and achievement of KPIs associated with Positive Business Outcomes. Utilize data-driven insights to evaluate communication effectiveness, identify areas for improvement, and recommend strategies that improve adoption, engagement, and business impact.
• Present strategic recommendations and insights to customer stakeholders, including senior leaders, helping connect communication strategies and platform use cases to broader organizational priorities, business outcomes, and measurable value.
• Collaborate closely with customers to develop and execute a content strategy that maximizes the impact of the Firstup platform. Guide publishers in following established best practices and adhere to a structured governance strategy, facilitating the delivery of timely and relevant content to target employee audiences. Drive alignment between content initiatives and overarching business objectives to achieve positive outcomes.
• Collaborate with Customer Success Managers (CSMs) within pods to proactively identify and mitigate risks in Enterprise accounts through expert communications guidance, strategic consultation, and ongoing support. Partner in identifying opportunities to strengthen customer health, retention, and growth.
• Partner with the Presales team to showcase the company’s unique differentiation in communications design, strategy, and business impact, contributing to the acquisition of new business and successful deal closures.
• Coach Business Value Consultants through regular meetings to provide mentorship, support, and strategic guidance.
• Lead strategic initiatives by managing Business Value Consulting projects and coordinating cross-functional efforts.
• Act as an escalation point for Business Consultants to resolve complex customer issues and support cross-functional collaboration.

Senior Business Value Consultant

QA Automation Engineer

• Identify high-friction workflows and replace them with AI-driven automation systems
• Design, build, and deploy AI agents and automation pipelines across business functions
• Redesign workflows to transition from human-assisted to fully automated execution where viable
• Integrate AI systems with internal platforms such as CRM, analytics, and support tools
• Develop RAG-based knowledge systems and internal copilots to improve access to information
• Rapidly prototype, test, and deploy production-grade AI solutions
• Define KPIs and measure the impact of automation and AI initiatives
• Optimize systems for performance, cost efficiency, and scalability

Senior AI Automation Engineer

Engineering Manager

• Lead the design, development, and delivery of enterprise-grade, customer-facing web applications using modern microservices architectures.
• Provide senior technical leadership through architecture decisions, design reviews, and code reviews, ensuring scalability, reliability, security, and maintainability.
• Drive the thoughtful adoption of Generative AI tools and coding agents to increase developer productivity, improve code quality, and accelerate innovation.
• Partner closely with Product Management and Design to translate complex business requirements into scalable technical solutions.
• Manage, mentor, and grow a distributed team of software and quality engineers, fostering a culture of ownership, accountability, and continuous improvement.
• Own production health for your teams’ services, including on-call rotations, incident response, and post-incident reviews in a “you build it, you run it” environment.
• Lead operational excellence initiatives to improve observability, resiliency, automation, and alignment with defined SLOs and enterprise SLAs.

Senior Business Value Consultant

Senior AI Automation Engineer

Manager, Software Engineering