Firstup

Engineering Manager

• Lead the design, development, and delivery of enterprise-grade, customer-facing web applications using modern microservices architectures.
• Provide senior technical leadership through architecture decisions, design reviews, and code reviews, ensuring scalability, reliability, security, and maintainability.
• Drive the thoughtful adoption of Generative AI tools and coding agents to increase developer productivity, improve code quality, and accelerate innovation.
• Partner closely with Product Management and Design to translate complex business requirements into scalable technical solutions.
• Manage, mentor, and grow a distributed team of software and quality engineers, fostering a culture of ownership, accountability, and continuous improvement.
• Own production health for your teams’ services, including on-call rotations, incident response, and post-incident reviews in a “you build it, you run it” environment.
• Lead operational excellence initiatives to improve observability, resiliency, automation, and alignment with defined SLOs and enterprise SLAs.

Manager, Software Engineering

Communications

• Own and execute content plans and editorial calendars for internal communications and the customer community platform, ensuring timely and relevant delivery.
• Create compelling content to support Firstup’s Strategic Priorities that aligns and engages employees, drives measurable engagement, and supports business outcomes.
• Plan, create and execute communications campaigns to support key initiatives, product launches, events from concept through delivery and optimization.
• Edit, publish, and elevate customer stories, employee voice, and functional content to drive engagement and advocacy.
• Partner with cross-functional stakeholders to translate business goals into clear, cohesive communication plans and messaging, resulting in positive outcomes for the business.
• Analyze engagement data, platform performance, and audience behavior to identify trends, generate insights, and recommend improvements.
• Continuously test, refine, and optimize content formats, cadence, and channels to improve reach and engagement.
• Manage details for virtual events such as Town Halls, AMAs, internal awards events, and customer-led sessions, owning logistics, content coordination, promotion and execution.
• Lead efforts to recognize internal and external community contributors, strengthening participation and connection.
• Maintain platform health and governance, including content organization, tagging, archiving, and hygiene best practices.
• Build strong relationships with partners across the business to source stories, identify opportunities, and ensure message alignment.
• Lead as an expert and trusted communications partner, advising stakeholders on messaging, timing, audience targeting and channel strategy.

Communications Specialist

• Drive the strategy, design, and delivery of scalable data platforms powering business intelligence, predictive analytics, and LLM capabilities across enterprise customers, built on modern microservices architecture.
• Drive the successful completion of complex projects that span multiple domain teams as data is core to our platform.
• Provide senior technical leadership through architecture decisions, design reviews, and code reviews, ensuring scalability, reliability, security, and maintainability.
• Drive the thoughtful adoption of Generative AI tools and coding agents to increase developer productivity, improve code quality, and accelerate innovation.
• Partner closely with Product Management and Design to translate complex business requirements into scalable technical solutions.
• Manage, mentor, and grow a distributed team of software and quality engineers, fostering a culture of ownership, accountability, and continuous improvement.
• Own production health for your teams’ services, including on-call rotations, incident response, and post-incident reviews in a “you build it, you run it” environment.
• Lead operational excellence initiatives to improve observability, resiliency, automation, and alignment with defined SLOs and enterprise SLAs.

Manager, Software Engineering

Communications Specialist

Manager, Software Engineering – Data