Firstup

Engineering Manager

• Drive the strategy, design, and delivery of scalable data platforms powering business intelligence, predictive analytics, and LLM capabilities across enterprise customers, built on modern microservices architecture.
• Drive the successful completion of complex projects that span multiple domain teams as data is core to our platform.
• Provide senior technical leadership through architecture decisions, design reviews, and code reviews, ensuring scalability, reliability, security, and maintainability.
• Drive the thoughtful adoption of Generative AI tools and coding agents to increase developer productivity, improve code quality, and accelerate innovation.
• Partner closely with Product Management and Design to translate complex business requirements into scalable technical solutions.
• Manage, mentor, and grow a distributed team of software and quality engineers, fostering a culture of ownership, accountability, and continuous improvement.
• Own production health for your teams’ services, including on-call rotations, incident response, and post-incident reviews in a “you build it, you run it” environment.
• Lead operational excellence initiatives to improve observability, resiliency, automation, and alignment with defined SLOs and enterprise SLAs.

Manager, Software Engineering – Data

System Administrator

• Provide global IT support of end users with hardware, software, and users via Zendesk ticketing system and IT Support Slack channel.
• Provisioning windows laptops and Apple macs.
• Active Directory, O365 & MDM administration.
• Google Workspace administration.
• Okta administration and integration.
• Endpoint management using Jamf and Intune.
• Solid knowledge on interoperability of enterprise-wide SaaS apps.
• Rare travel to datacenters for new hardware installation or existing hardware replacement/RMA.
• Verify application results by conducting system audits of technologies implemented.
• Ensure compliance to relevant compliance standards (i.e. SOC2 and ISO 27001) and security standards to help ensure we control, report and adequately measure and handle risks the business faces.
• Maintain multiple platforms with updates, configurations, and installs.
• Prioritize and schedule problem resolution, escalating, when necessary to the appropriate experienced IT team.

Manager

• Develop and execute a scalable ABM strategy aligned to go-to-market priorities and revenue goals.
• Define and manage target account segments (strategic, named, and programmatic) in partnership with Sales and RevOps.
• Build account plans, buying group strategies, and messaging frameworks for priority accounts.
• Plan and launch multi-channel ABM campaigns across email, paid media, website personalization, events, direct mail, and sales plays.
• Partner with Content and Product Marketing to tailor messaging by persona, industry, and account maturity.
• Orchestrate coordinated marketing and sales touchpoints into cohesive account experiences.
• Act as the primary ABM partner to Sales and SDR teams.
• Enable Sales with account insights, intent signals, campaign context, and ABM playbooks.
• Support account planning, deal acceleration, and expansion initiatives with targeted programs.
• Define and track ABM success metrics including account engagement, pipeline influence, deal velocity, and revenue impact.
• Build dashboards and reporting to communicate ABM performance to Marketing and Sales leadership.
• Continuously test, learn, and optimize campaigns based on performance data and sales feedback.
• Own and optimize ABM-related tools and platforms (e.g., CRM, marketing automation, intent data, ABM advertising platforms).
• Partner with RevOps to ensure clean data, account alignment, and accurate attribution.
• Document processes and build repeatable ABM playbooks as the program scales.

ABM Manager

Marketing

• Support the planning and execution of EMEA field marketing programs, including events (virtual and in-person), campaigns, and regional initiatives.
• Assist with ABM programs in partnership with sales, including account targeting, campaign execution, and follow-up activities.
• Work closely with sales and SDR teams to ensure alignment on regional priorities and campaigns.
• Support regional digital campaigns across email, paid, and organic channels.
• Assist with campaign setup, execution, and performance tracking.
• Help localize and adapt global campaigns for EMEA markets.
• Manage logistics and execution for EMEA webinars and virtual events, including coordination with speakers, promotion, and follow-up.
• Support webinar content development in collaboration with product marketing and field marketing.
• Act as a key marketing partner for the EMEA region, supporting a wide range of initiatives as needed.
• Coordinate with global marketing teams to ensure EMEA needs are supported and represented.
• Manage timelines, assets, and stakeholders across multiple projects.
• Track and report on campaign and program performance.
• Help identify opportunities to improve engagement, pipeline impact, and regional effectiveness.

Marketing Specialist, EMEA

• Lead the design, development, and delivery of enterprise-grade, customer-facing web applications using modern microservices architectures.
• Provide senior technical leadership through architecture decisions, design reviews, and code reviews, ensuring scalability, reliability, security, and maintainability.
• Drive the thoughtful adoption of Generative AI tools and coding agents to increase developer productivity, improve code quality, and accelerate innovation.
• Partner closely with Product Management and Design to translate complex business requirements into scalable technical solutions.
• Manage, mentor, and grow a distributed team of software and quality engineers, fostering a culture of ownership, accountability, and continuous improvement.
• Own production health for your teams’ services, including on-call rotations, incident response, and post-incident reviews in a “you build it, you run it” environment.
• Lead operational excellence initiatives to improve observability, resiliency, automation, and alignment with defined SLOs and enterprise SLAs.

Senior Manager, Software Engineering

Sales Development Rep

• Generate quality meetings with Directors, VPs and C-suite executives
• Strategically work on growing existing customers
• Implement a multi-channel prospecting approach across phone, email, video, social and direct mail
• Prospect into the most powerful corporate leaders in the world
• Meet or exceed Monthly, Quarterly and Annual goals
• Approach challenges as learning opportunities for personal and professional development
• Coachable and eager to receive and implement feedback
• Build meaningful business relationships with customers and colleagues
• Commit to building the foundation of a successful career

Sales Development Representative

• Attract, hire, develop, and retain world-class SDR talent.
• Analyze metrics and leverage data to improve pipeline generation and drive performance.
• Provide daily, weekly, and monthly reporting to key stakeholders across sales, marketing, and finance on volume statistics, pipeline, conversions, and playbook effectiveness.
• Work closely with Sales, Demand Generation, and Marketing leadership to ensure the success of campaigns, while providing constructive feedback on how to improve.
• Build inbound and outbound prospecting playbooks using a multichannel and multi-threaded approach.
• Leverage creative marketing and sales tactics to help the SDR team prospect and engage with multiple buyer personas across HR, Marketing, Comms, and IT in key verticals such as healthcare, manufacturing, business services, and retail.
• Work closely with sales and marketing, leadership and the enablement team on developing continuous learning programs and education programs targeted at developing a strong talent pool for Firstup.
• Create growth paths for team members, both within the department as well as growth to other departments.
• Manage vendor relationships and work to optimize the SDR tech stack.
• Identify and make recommendations for improvement in the areas of process, efficiency, and productivity.
• Keep abreast of industry trends and bring best practices for SDR hiring, training, and coaching.
• Refine and evolve a scalable, measurable, and predictable process for running and growing the SDR team.
• Continue building on a fun culture, where people love coming to work by maintaining a high level of enthusiasm and motivation.

Manager, Sales Development

Support Engineer

• Become an expert in the product
• Proactively manage and respond to support tickets
• Understand, interpret, reproduce, and diagnose customer problems
• Perform Root cause Analysis
• Teach solutions to customers
• Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records in case tracking system
• Collaborate with members of other departments/teams to resolve product issues –escalating issues as necessary
• Configure customer systems to meet requirements
• Meet individual case management and SLA Goals
• Operate as a subject matter expert in at least one product area