Firstup

Customer Success Manager

• At Firstup, improve the employee experience; serve as communication pipeline for global workforce
• Lead Director, Customer Success for long-term customer relationships with global customers and Fortune 500 clients
• Build, coach, and grow a team of CSMs; drive onboarding, adoption, retention, and expansion goals
• Forecast renewals and expansion; meet Gross and Net Retention targets and KPIs
• Partner cross-functionally with Marketing, Product, Support, Professional Services, and Sales to optimize customer journey
• Drive platform adoption, CSAT, NPS, and measurable customer outcomes