FirstEnergy

Analyst

• Learning and understanding the business processes associated with supported applications
• Developing application interfaces, maintaining reports, and vendor package applications
• Understand system interface design & data flows to support complex inbound and outbound interfaces
• Developing technical designs that meet business needs and support the company’s strategic direction
• Properly leveraging the correct technology for the defined requirements
• Follow IT Change Management and Incident ticket processes
• Work on cross-functional teams to accomplish overall IT projects and objectives
• Consistently deliver high quality results
• Constantly look for better ways of solving technical problems and improving solutions
• Manage and support mobile deployment of 2500+ Field worker computers and network connectivity solutions
• Administer, support and enhance FirstEnergy’s GPS asset tracking and telemetry system
• Administer, support and enhance FirstEnergy’s Fleet management systems
• Support FirstEnergy’s Field worker remote work execution systems
• Documenting processes/procedures and specifications for supported applications
• Developing clear documentation for completed products
• Document processes/procedures and specifications for peers
• Working independently or with business analysts to support requirements gathering and test scenario identification
• Unit, integration, performance and stress testing support for application enhancements, upgrades, and patches
• Create and execute unit test plans related to product enhancements, implementations, patches, or upgrades
• Investigating and resolving problems with supported applications in a production support environment
• Collaborate with software vendors on issue identification & resolution, installation of software, and routine software patching
• Solving complex problems and troubleshooting functionality for issue identification
• Respond to 2nd/3rd level support requests that are related to Field Mobility technologies
• Supporting FE Operations during emergencies and storm-related activities and travel to various FirstEnergy locations
• Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations)

Application Configuration Analyst – Field Mobility Systems

Security Analyst

• Protect the cyber assets of FirstEnergy across all subsidiaries and business units
• Apply current cyber security and information security strategies
• Collaborate with various teams and stakeholders
• Report to the Manager of Cyber Security Policy
• Respond to out-of-hours calls during on-call rotation

Cyber and Information Security Analyst – Cyber Security, TSOC

Business Analyst

• Production support: Supporting FirstEnergy Utilities and applicable applications to ensure successful day-to-day business functions.
• Investigating and resolving problems reported via the Help Desk or directly from business clients.
• Providing analytical and operational support to the business clients.
• Supporting the Work and Resource Management products including end user support.
• Managing enhancement requests throughout the development lifecycle.
• Working directly with business units to collect requirements, facilitate workshops, develop quality user stories and/or business process maps, perform analysis, and recommend the best technical approach.
• Working with IT developers & application configuration analysts to ensure the solution satisfies functional requirements.
• Configuring solutions.
• Creating and executing comprehensive unit, integration, and user acceptance test plans.
• Developing detailed implementation plans and providing clear documentation for completed products.
• Understanding system interface design and data flows to support complex inbound and outbound interfaces.
• Project management: e.g., project charter creation, developing and executing work plans, aligning with applicable release schedules, coordinating activities between IT teams, with the business units and with vendors, monitoring progress, tracking project labor and budget spend, and communicating with stakeholders.
• Administering (where applicable), researching, and resolving application security provisioning issues.
• Learning and understanding the business processes associated with supported applications.
• Support FirstEnergy Utilities during emergencies and storm restoration activities by filling a storm role in the Mutual Assistance and/or Resource Tracking Units.
• Will require after hours and weekend support during events.
• Effectively communicate internally and with external vendor partners regarding resource acquisition, disposition and demobilization.
• Consistently delivering high quality results.

IT Business Analyst

Engineer

• Maintaining a safe workplace for coworkers and the community based upon developing knowledge of potential hazards, industry regulations/requirements and company practices.
• Commissioning new transmission substation equipment prior to it being released to transmission operations.
• Developing check-out guides, review and approving test results and isolation plans, and developing energization plans to minimize system risk.
• Providing limited field design services to correct minor design problems encountered during the implementation of substation capital projects.
• Providing onsite technical support to regional substation services employees during preventive and corrective maintenance activities.
• Applying engineering skills and operational knowledge in the identification and resolution of technical problems while in the field during the installation phase, testing phase, and during the design life of the substation equipment. This includes challenging and validating design approaches when necessary.
• Assisting in the development of new or in the modification of existing maintenance practices to address changing technology, new equipment types, improved test and diagnostic methods, regulatory changes, etc.
• Auditing preventive and corrective maintenance paperwork and test results to verify technical adequacy and regulatory completeness.
• Providing emergency technical support following substation equipment failures to support customer restoration and system reinforcement. This includes developing field modifications and commissioning the installation of mobile substations.
• Supporting the emergency plan through participation in assigned storm duties including hazard responding.
• Ability to work both independently and in unison with others including regional and plant personnel as well as other departments/sections and outside vendors.
• Communicating across multi-disciplined teams to include electrical contractors, customers, FirstEnergy regional switchmen/technicians, transmission operations, design engineering, planning/protection and project management to ensure successful and timely project completion.
• Assisting in performing Apparent Cause and Root Cause analyses, including formally documenting findings through the preparation of technical reports and presentations.
• Assisting in the education of others on technical subject matters and in the improvement of technical programs and process effectiveness.
• Supporting the development of corporate programs and policies; assist others tasked with leading organizational change.
• Assisting senior technical staff in developing solutions to complex technical assignments.
• Supporting FE Utilities Operations and Maintenance staffs in reaching goals and meeting deadlines.
• Producing results that have a direct, positive impact on the Company.
• Consistently anticipating customer needs and deliver high quality results.
• Willingness to travel throughout the FirstEnergy system including occasional overnight stays when necessary.

Commissioning Engineer, Substation Services

Project Manager

• Demonstrate and direct a solid commitment to all aspects of safety.
• Assist in providing reliable support to operations supervision by planning and scheduling activities.
• Manage the work queue, staff, equipment, materials, and tools.
• Reflect line employees' crewing and vehicle assignments in CLICK and dispatch work daily to assigned crews.
• Utilize CLICK to create the troubleman/serviceman schedule and assign work.
• Coordinate work request activities with the appropriate groups to establish job start and completion dates.
• Aid in performing pre-construction work request assessments.
• Ensure switching/hold offs and UG Utility locates are completed.
• Develop a firm two-week plan of assigned operations center activities, and a one-month projection of anticipated future activities.
• Manage time and priorities and update management on work in progress.
• Assist management by providing technical reports and metrics to ensure compliance with FirstEnergy practices and procedures.

Distribution Project Coordinator

Network Operations

• Demonstrate a solid commitment to all aspects of safety.
• Under general supervision, administer, oversee, and direct the installation, maintenance, testing, troubleshooting and repair of network devices, Remote Terminal Units, telecommunication circuits, two-way radios, mobile computing, and other devices.
• Schedule and coordinate work assigned to individuals in a work group and manage the group's assignments and maintenance tasks.
• Assume Supervisor's responsibilities when the supervisor is unavailable.
• Provide technical support for communications and computer equipment by receiving, resolving, documenting and following up on trouble calls and requests for assistance.
• Coordinate and perform NERC Compliance related activities, such as equipment maintenance and change management.
• Inspect telecommunications equipment and facilities, measuring critical parameters, and generating reports to document compliance as required by legal and regulatory entities.
• Provide technical support for communications and computer equipment by receiving, resolving, documenting and following up on trouble calls and requests for assistance.
• Respond to after-hours calls, participate in on-call procedure, and travel overnight as required.
• Prepare written procedures required for coordinating equipment additions or modifications.
• Coordinate and direct the installation, testing and troubleshooting of premise wiring used for voice, data and video applications.
• Coordinate Information Technology projects.
• Review and verify engineering drawings for accuracy and making field changes to update or correct.
• Identify materials, equipment, special tools and permits required to complete projects and maintenance activities.
• Create project as-built documentation.
• Provide assistance during emergencies and storm-related restoration.
• Keeping abreast of industry-accepted, evolving and developing IT and Telecommunications technologies.
• Keeping work sites in order, cleaning periodically and at work completion.

Network Field Operations Specialist – IT Network Operations

• Documenting processes/procedures and specifications for supported applications
• Working independently or with analysts to support requirements gathering and test scenario identification
• Developing application interfaces, maintaining reports, and vendor package applications
• Unit, integration, performance and stress testing support for application enhancements, upgrades, and patches
• Learning and understanding the business processes associated with supported applications
• Developing technical designs that meet business needs and support the company’s strategic direction
• Properly leveraging the correct technology for the defined requirements
• Developing clear documentation for completed products
• Investigating and resolving problems with supported applications in a production support environment
• Collaborate with software vendors on issue identification & resolution, installation of software, and routine software patching
• Understand system interface design & data flows to support complex inbound and outbound interfaces
• Follow IT Change Management and Incident ticket processes
• Solving complex problems and troubleshooting functionality for issue identification
• Consistently delivering high quality results
• Project management: e.g., project charter creation, developing and executing work plans, aligning with applicable release schedules, coordinating activities between IT teams, with the business units and with vendors, monitoring progress, tracking of project labor and budget spend, and communicating with stakeholders

Application Configuration Analyst

QA Automation Engineer

• Design, develop, and maintain automated security workflows that streamline SOC and Threat Hunting operations
• Lead expert-level development, tuning, and lifecycle management of SOAR playbooks to automate alert triage, enrichment, containment, and response processes
• Identify, troubleshoot, and remediate playbook failures, integration issues, and automation errors, performing break-fix and tuning activities prior to production deployment
• Architect and maintain integrations between SOAR, SIEM, EDR, and third-party security tools using APIs and custom scripting
• Develop custom automation scripts and integrations in Python and JavaScript
• Create and maintain dashboards, reports, and metrics to provide visibility into automation performance and effectiveness
• Install, validate, and deploy content packs and updates, following change management best practices
• Serve as the primary subject matter expert (SME) for the SOAR and security automation platforms
• Monitor and manage platform health, internal databases, and system performance to ensure reliability, data integrity, and continuous availability of automation services
• Lead vendor engagement and support activities