FirstEnergy

Human Resources

• Design, develop, test and deploy technical components in Oracle HCM Fusion, including Fast Formulas, HCM Extracts, BI Publisher reports and OTBI dashboards.
• Configure and maintain security roles, privileges and duty roles in line with segregation‑of‑duties and SOX requirements.
• Build and maintain interfaces and integrations between Oracle HCM and external/internal systems using BI Publisher, OTBI, HCM Extracts, HCM Data Loader (HDL/HSDL), FBDI (File‑Based Data Import), Spreadsheet loaders and REST/SOAP web services. Develop inbound and outbound integrations with third‑party providers (e.g., payroll and benefits vendors) using Oracle Integration Cloud (OIC), secure SFTP connections and other integration patterns.
• Customize and maintain workflow approvals using the BPM Worklist and relevant configuration tools.
• Support development of extensions using Oracle Visual Builder Cloud Service (VBCS) and other platform tools where applicable.
• Maintain HR security for all HR Products within the ITNow solution.
• Analyze and translate functional requirements into detailed technical specifications and deliver working solutions across full implementation lifecycles—requirements gathering, design, configuration, data conversion, testing and deployment.
• Provide Tier‑3 technical support for the HR Help Desk, resolving system issues requiring advanced troubleshooting of configurations, integrations and performance.
• Develop and maintain technical documentation (e.g., business requirements, design specs, test plans, user guides) and keep Empower configuration workbooks current to reflect system changes and new development.
• Participate in the quarterly release process, ensuring that configuration and customizations are supported and working as expected; conduct regression testing and mitigate impact on custom code.
• Participate in Oracle quarterly release testing, evaluating impacts on custom code, integrations and security.
• Train HR and IT stakeholders on new functionalities, self‑service reporting and best practices; provide cross‑training and mentor junior developers to ensure long‑term sustainability of the HR technology platform.
• Develop and execute unit, system, regression and user‑acceptance test plans for new configurations, integrations and releases.
• Collaborate with HR and IT partners to ensure system accuracy, performance and stability.
• Support SIT/UAT efforts, participate in code reviews and adhere to SDLC/Agile practices such as sprint planning, backlog grooming and retrospectives.
• Design, develop and manage data conversions, mass data updates and data validations using HDL, HSDL, FBDI and spreadsheet loaders; optimize data structures and queries for reporting efficiency and accuracy.
• Ensure data governance, confidentiality and role‑based access controls are implemented for integrations and sensitive employee data; champion encryption standards and compliance with SOX and privacy regulations.
• Design interactive dashboards, KPIs and advanced reports using Oracle Analytics Cloud (OAC), OTBI and BI Publisher; identify and define critical metrics aligned with business goals and provide actionable insights to HR stakeholders.
• Participate in the SOX process by running key IT HR controls to ensure compliance and reduce liability.
• Partner with HR Centers of Expertise and IT teams to evaluate business processes, recommend technical improvements and execute on business needs.
• Provide input into HR technology strategy with a focus on digital solutions and process automation; stay current with Oracle’s quarterly releases and emerging HCM technologies.
• Lead or contribute to full lifecycle HCM projects, including configuration, data migration, testing and go‑live support; communicate status and risks to stakeholders and project managers.
• Mentor and cross‑train team members, share knowledge and best practices, and participate in HR business road‑mapping exercises to align development priorities with long‑term strategic goals.

Application Configuration Analyst A IV – IT HR Products

• FirstEnergy’s HR Application Configuration Analyst A is responsible for the technical design, development and support of the Empower solution (Oracle Human Capital Management [HCM]) and related HR technologies.
• The role focuses on building and maintaining configurations, customizations, integrations and reports to support key HR business processes.
• The position will partner with HR, IT and other business units to deliver secure, efficient and scalable solutions aligned with Oracle HCM Cloud best practices and FirstEnergy’s HR technology strategy.
• In addition to core configuration this role participates in full lifecycle implementations, supports data conversions and analytics initiatives, and provides training and documentation to ensure adoption across HR teams.
• Design, develop, test and deploy technical components in Oracle HCM Fusion, including Fast Formulas, HCM Extracts, BI Publisher reports and OTBI dashboards.
• Configure and maintain security roles, privileges and duty roles in line with segregation‑of‑duties and SOX requirements.
• Build and maintain interfaces and integrations between Oracle HCM and external/internal systems using BI Publisher, OTBI, HCM Extracts, HCM Data Loader (HDL/HSDL), FBDI (File‑Based Data Import), Spreadsheet loaders and REST/SOAP web services.
• Develop inbound and outbound integrations with third‑party providers (e.g., payroll and benefits vendors) using Oracle Integration Cloud (OIC), secure SFTP connections and other integration patterns.
• Customize and maintain workflow approvals using the BPM Worklist and relevant configuration tools.
• Support development of extensions using Oracle Visual Builder Cloud Service (VBCS) and other platform tools where applicable.
• Maintain HR security for all HR Products within the ITNow solution.
• Analyze and translate functional requirements into detailed technical specifications and deliver working solutions across full implementation lifecycles—requirements gathering, design, configuration, data conversion, testing and deployment.
• Provide Tier‑3 technical support for the HR Help Desk, resolving system issues requiring advanced troubleshooting of configurations, integrations and performance.
• Develop and maintain technical documentation (e.g., business requirements, design specs, test plans, user guides) and keep Empower configuration workbooks current to reflect system changes and new development.
• Participate in the quarterly release process, ensuring that configuration and customizations are supported and working as expected; conduct regression testing and mitigate impact on custom code.
• Participate in Oracle quarterly release testing, evaluating impacts on custom code, integrations and security.
• Train HR and IT stakeholders on new functionalities, self‑service reporting and best practices; provide cross‑training and mentor junior developers to ensure long‑term sustainability of the HR technology platform.
• Develop and execute unit, system, regression and user‑acceptance test plans for new configurations, integrations and releases.
• Collaborate with HR and IT partners to ensure system accuracy, performance and stability.
• Support SIT/UAT efforts, participate in code reviews and adhere to SDLC/Agile practices such as sprint planning, backlog grooming and retrospectives.
• Design, develop and manage data conversions, mass data updates and data validations using HDL, HSDL, FBDI and spreadsheet loaders; optimize data structures and queries for reporting efficiency and accuracy.
• Ensure data governance, confidentiality and role‑based access controls are implemented for integrations and sensitive employee data; champion encryption standards and compliance with SOX and privacy regulations.
• Design interactive dashboards, KPIs and advanced reports using Oracle Analytics Cloud (OAC), OTBI and BI Publisher; identify and define critical metrics aligned with business goals and provide actionable insights to HR stakeholders.
• Participate in the SOX process by running key IT HR controls to ensure compliance and reduce liability.
• Partner with HR Centers of Expertise and IT teams to evaluate business processes, recommend technical improvements and execute on business needs.
• Provide input into HR technology strategy with a focus on digital solutions and process automation; stay current with Oracle’s quarterly releases and emerging HCM technologies.
• Lead or contribute to full lifecycle HCM projects, including configuration, data migration, testing and go‑live support; communicate status and risks to stakeholders and project managers.
• Mentor and cross‑train team members, share knowledge and best practices, and participate in HR business road‑mapping exercises to align development priorities with long‑term strategic goals.

Application Configuration Analyst IV – IT HR Products

Analyst

• Learning and understanding the business processes associated with supported applications
• Developing application interfaces, maintaining reports, and vendor package applications
• Understand system interface design & data flows to support complex inbound and outbound interfaces
• Developing technical designs that meet business needs and support the company’s strategic direction
• Properly leveraging the correct technology for the defined requirements
• Follow IT Change Management and Incident ticket processes
• Work on cross-functional teams to accomplish overall IT projects and objectives
• Consistently deliver high quality results
• Constantly look for better ways of solving technical problems and improving solutions
• Manage and support mobile deployment of 2500+ Field worker computers and network connectivity solutions
• Administer, support and enhance FirstEnergy’s GPS asset tracking and telemetry system
• Administer, support and enhance FirstEnergy’s Fleet management systems
• Support FirstEnergy’s Field worker remote work execution systems
• Documenting processes/procedures and specifications for supported applications
• Developing clear documentation for completed products
• Document processes/procedures and specifications for peers
• Working independently or with business analysts to support requirements gathering and test scenario identification
• Unit, integration, performance and stress testing support for application enhancements, upgrades, and patches
• Create and execute unit test plans related to product enhancements, implementations, patches, or upgrades
• Investigating and resolving problems with supported applications in a production support environment
• Collaborate with software vendors on issue identification & resolution, installation of software, and routine software patching
• Solving complex problems and troubleshooting functionality for issue identification
• Respond to 2nd/3rd level support requests that are related to Field Mobility technologies
• Supporting FE Operations during emergencies and storm-related activities and travel to various FirstEnergy locations
• Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations)

Application Configuration Analyst – Field Mobility Systems

Security Analyst

• Protect the cyber assets of FirstEnergy across all subsidiaries and business units
• Apply current cyber security and information security strategies
• Collaborate with various teams and stakeholders
• Report to the Manager of Cyber Security Policy
• Respond to out-of-hours calls during on-call rotation

Cyber and Information Security Analyst – Cyber Security, TSOC

Business Analyst

• Production support: Supporting FirstEnergy Utilities and applicable applications to ensure successful day-to-day business functions.
• Investigating and resolving problems reported via the Help Desk or directly from business clients.
• Providing analytical and operational support to the business clients.
• Supporting the Work and Resource Management products including end user support.
• Managing enhancement requests throughout the development lifecycle.
• Working directly with business units to collect requirements, facilitate workshops, develop quality user stories and/or business process maps, perform analysis, and recommend the best technical approach.
• Working with IT developers & application configuration analysts to ensure the solution satisfies functional requirements.
• Configuring solutions.
• Creating and executing comprehensive unit, integration, and user acceptance test plans.
• Developing detailed implementation plans and providing clear documentation for completed products.
• Understanding system interface design and data flows to support complex inbound and outbound interfaces.
• Project management: e.g., project charter creation, developing and executing work plans, aligning with applicable release schedules, coordinating activities between IT teams, with the business units and with vendors, monitoring progress, tracking project labor and budget spend, and communicating with stakeholders.
• Administering (where applicable), researching, and resolving application security provisioning issues.
• Learning and understanding the business processes associated with supported applications.
• Support FirstEnergy Utilities during emergencies and storm restoration activities by filling a storm role in the Mutual Assistance and/or Resource Tracking Units.
• Will require after hours and weekend support during events.
• Effectively communicate internally and with external vendor partners regarding resource acquisition, disposition and demobilization.
• Consistently delivering high quality results.

Application Configuration Analyst A IV – IT HR Products

Application Configuration Analyst IV – IT HR Products

Application Configuration Analyst – Field Mobility Systems

Cyber and Information Security Analyst – Cyber Security, TSOC

IT Business Analyst