FirstEnergy

Human Resources

• Responsible for the technical design, development and support of the Empower solution (Oracle Human Capital Management [HCM]) and related HR technologies.
• Focus on building and maintaining configurations, customizations, integrations and reports to support key HR business processes.
• Partner with HR, IT and other business units to deliver secure, efficient and scalable solutions aligned with Oracle HCM Cloud best practices and FirstEnergy’s HR technology strategy.
• Participate in full lifecycle implementations, supports data conversions and analytics initiatives, and provides training and documentation to ensure adoption across HR teams.
• Design, develop, test and deploy technical components in Oracle HCM Fusion, including Fast Formulas, HCM Extracts, BI Publisher reports and OTBI dashboards.
• Configure and maintain security roles, privileges and duty roles in line with segregation‑of‑duties and SOX requirements.
• Build and maintain interfaces and integrations between Oracle HCM and external/internal systems.
• Support development of extensions using Oracle Visual Builder Cloud Service (VBCS) and other platform tools where applicable.
• Provide Tier‑3 technical support for the HR Help Desk, resolving system issues requiring advanced troubleshooting of configurations, integrations and performance.
• Conduct regression testing and mitigate impact on custom code.
• Train HR and IT stakeholders on new functionalities, self‑service reporting and best practices; provide cross‑training and mentor junior developers to ensure long‑term sustainability of the HR technology platform.

HR Application Configuration Analyst

Operations

• Lead design, development, and implementation of effective Lines training materials and programs for the Workforce Development team
• Review and maintain knowledge of procedures, practices, and departmental background information; develop and administer policies and practices for the area served
• Incorporate changes in policies and procedures into curriculum and maintain communications about updates
• Design course plans, training aids, and use learning technology to support training delivery
• Conduct training programs and observe/review student evaluations to ensure effective instruction, policy explanation, safety adherence, and proper learning environment
• Collect and analyze feedback from supervision and students and recommend training improvements
• Mentor instructors through observation, providing feedback and written documentation
• Observe post-training performance of students, perform evaluations, and provide oral and written feedback
• Assist in administration of the training section: maintain training materials and attendance records, coordinate training programs with departments, maintain training/tracking system, submit course and registration information, and submit required paperwork upon course completion
• Communicate training activities and outcomes with supervision; complete projects by scheduled deadlines and assist in higher classification work as assigned

Advanced Distribution Instructor, Energy Delivery Operations

Designer

• Architect, engineer, design, implement, operate, maintain, and ensure reliability of RF communication systems, leased-line services, circuits, and field communications infrastructure
• Support DC power systems, generator backup power, and environmental support systems for telecom platforms
• Provide technical support for Field Area Network device deployments and support maintenance and operations of in-service assets
• Maintain network and communications documentation in the company document management platform and manage communications requests portfolio
• Map network transport assets in the Geographic Information System (GIS)
• Participate in installations and upgrades; ensure proper implementation of computing and network architecture solutions
• Support operational performance and maintenance of existing network circuits and delivery of new products/enhancements
• Ensure technical standards, procedures, regulatory requirements, change management, and project scope/schedule/budget are followed
• Coordinate with internal and external groups on project delivery and take ownership of assigned work
• Author, edit, and manage departmental policies, standards, procedures, guidelines, drawings, and other deliverables (advanced level)
• Use administrative and technical writing skills with Microsoft Office and document tools to produce technical documentation

Communication Systems Design Specialist

Electrical Engineer

• Short circuit impedance modeling of transmission and sub-transmission lines, system interconnections, substations and transformers to ensure system accuracy and NERC compliance
• Modeling impedances of lines and transformers, air switch capability, and power flow model aspects
• Perform transmission modeling activities with operating companies, other utilities, nonutility customer load/generation, PJM, and ReliabilityFirst
• Discuss and resolve modeling discrepancies, questions, and compliance concerns
• Develop and maintain applications, queries, and macros
• Actively participate in industry working groups and forums; represent FirstEnergy in transmission activities
• Seek opportunities to increase internal and external customer satisfaction and deepen relationships with neighboring companies, PJM, ReliabilityFirst, and NERC
• Promote a diverse and inclusive work environment that values open exchange of ideas to promote innovation

Electrical Engineer, Data and Models

• The Director serves as an executive for a portion of the State’s 24/7/365 electric utility operations, managing a multi-functional unit comprised of lines, substation, meter and fleet
• The position is responsible and accountable for the safe delivery, and reliability of electricity in the most cost-effective manner, in compliance with regulatory requirements and with an eye toward ensuring future sustainability of operations. Specific areas of responsibility include:
• T&D Electric System Construction and Maintenance project identification and safe execution
• Partnering with T&D Engineering, Customer Support, System Operations, Vegetation Management, Transmission and other support departments to ensure efficient and effective system operations
• Ensuring all Meter maintenance, readings and regulatory requirements for metering are met
• Overseeing all aspects of Fleet maintenance as it pertains to T&D Operations
• This position will provide leadership consistent with our core values, holding safety, DE&I, ethical and complaint behavior, stewardship and customers service as essential to success. This position will lead, direct, and provide technical expertise and guidance to the operational groups managed, including essential personnel required to respond to and react to a variety of emergency / urgent situations.
• Financial responsibilities include the management of the electric system’s budgets, including capital and O&M. The director is also charged with providing leadership and ensuring actions and goals align with the operation’s strategic direction. As well, the director will engage with public officials, suppliers, regulators, environmental groups, and customers to ensure FirstEnergy continues to meet and/or exceed its objectives. This position will also oversee the execution of capital projects and manage outside contractors to provide necessary services.

Director of Operations

Software Engineer

• Developer in Transmission and Distribution Products group focused on Construction & Design product
• Enhance software and technology for unified cost, schedule, portfolio, and equipment & materials management
• Partner with users across the company to deliver high-value product increments
• Develop application interfaces, maintain reports, and vendor package applications
• Analyze, design, configure, develop, maintain, test, troubleshoot, and implement changes to custom and package applications
• Learn and understand business processes associated with supported applications and electric utility transmission processes
• Develop technical designs that meet business needs and align with IT direction
• Create and execute unit test plans, assist with integration, and complete system test plans
• Develop clear documentation for completed products
• Investigate and resolve problems in a production support environment and troubleshoot complex issues
• Manage source code repositories, builds, and deploys
• Actively participate in a collaborative work environment and frequently interact with business stakeholders
• Availability to work flexible hours to support application portfolio and provide after-hours support

Developer, Construction and Design Technology

System Administrator

Design, implement, and maintain system infrastructure to ensure high availability, resilience and performance.
Install, manage and tune mission-critical Microsoft Server systems and VMWare hosts that support operations 24x7x365 with minimal downtime.
Automate and execute Microsoft Server standards that include Citrix servers, application servers, Active Directory servers, specialized support servers, Microsoft File and Print Servers.
Leverage Infrastructure as Code (IaC) configuration management and automation technologies including Puppet, Ansible, Terraform, Chocolatey and Jenkins to automate infrastructure delivery.
Automate repetitive tasks to streamline operations and reduce manual intervention.
Develop and maintain scripting, code or interface APIs where necessary.
Manage the testing, deployment and automation of patches and software upgrades for Microsoft servers and ESX Hosts.
Solve complex problems and troubleshoot functionality for issue identification (including debugging); work in conjunction with other IT personnel and implement preventative measures.
Develop technical designs and estimates to meet the business needs while supporting the company’s overall IT direction and standards.
Create and maintain system documentation and procedures to ensure governance and standards.
Provide consulting for new applications/systems requiring Microsoft servers and services.
Maintain and administer operating systems, server security and Microsoft services.
Install, upgrade, configure and maintain server systems hardware and software.
Design and implement disaster recovery procedures.
Investigate and resolve application problems and enterprise monitoring alarms.
Strict adherence to company processes, change management and other procedures in accordance with regulatory requirements.

Systems Administrator – IT Systems, Cloud

Analyst

• Drive and participate in the production support and enhancement lifecycle of the Source-to-pay system, Coupa.
• Serve as the liaison between the Supply Chain and Accounts Payable business units and IT to translate business requirements into functional requirements and guide delivery to ensure that a quality tested product is implemented.
• Focus on application configuration, solution delivery, testing, administration and support of Coupa, SAP and the various integrations to other systems.
• Production support: Supporting the FirstEnergy Supply Chain and Accounts Payable business units and applicable applications to ensure successful day-to-day business functions.
• Investigating and resolving problems reported via Help Desk or directly from business clients, including some off-hours support
• Providing analytical and operational support to the business clients,
• Managing enhancement requests throughout the development lifecycle.
• Working directly with business units to collect requirements, facilitate workshops, develop quality functional specifications and/or business process maps, perform analysis, and recommend best technical approach (with estimates)
• Configuring solutions
• Developing detailed implementation plans and providing clear documentation for completed products
• Understanding system interface design and data flows to support complex inbound and outbound integrations
• Adhering to all IT SOX controls/procedures for data and application changes.