Application Configuration Analyst – Field Mobility Systems

FirstEnergy

IT Application Configuration Analyst enhancing and supporting mobile field execution platforms for FirstEnergy Utilities. Responsible for application development, support, and documentations.

Posted 6/2/2026full-timeAkron • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

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Hard Skills

SQLAPIsREST web servicesOracleStored ProceduresPackagesViewsWindows ServersLinuxUNIX

Soft Skills

problem-solvingorganizational skillsanalytical skillscollaborationindependenceflexibilitymotivationcommunication

Tools & Technologies

Microsoft Active DirectoryPower PlatformPowerShellmobile networkingtelemetry systemFleet management systemsField worker remote work execution systemsIT Change ManagementIncident ticket processesGPS asset tracking

Certifications & Qualifications

Bachelor's degree in Computer ScienceBachelor's degree in Computer/Management Information Systems

Industry Keywords

application interfacesdata flowstechnical designsproduction supportintegration methods2nd/3rd level supportemergency supportstorm-related activitiescross-functional teamsIT projects

Tech Stack

Tools & technologies

LinuxOracleSQLUnix

About the role

Key responsibilities & impact

Learning and understanding the business processes associated with supported applications
Developing application interfaces, maintaining reports, and vendor package applications
Understand system interface design & data flows to support complex inbound and outbound interfaces
Developing technical designs that meet business needs and support the company’s strategic direction
Properly leveraging the correct technology for the defined requirements
Follow IT Change Management and Incident ticket processes
Work on cross-functional teams to accomplish overall IT projects and objectives
Consistently deliver high quality results
Constantly look for better ways of solving technical problems and improving solutions
Manage and support mobile deployment of 2500+ Field worker computers and network connectivity solutions
Administer, support and enhance FirstEnergy’s GPS asset tracking and telemetry system
Administer, support and enhance FirstEnergy’s Fleet management systems
Support FirstEnergy’s Field worker remote work execution systems
Documenting processes/procedures and specifications for supported applications
Developing clear documentation for completed products
Document processes/procedures and specifications for peers
Working independently or with business analysts to support requirements gathering and test scenario identification
Unit, integration, performance and stress testing support for application enhancements, upgrades, and patches
Create and execute unit test plans related to product enhancements, implementations, patches, or upgrades
Investigating and resolving problems with supported applications in a production support environment
Collaborate with software vendors on issue identification & resolution, installation of software, and routine software patching
Solving complex problems and troubleshooting functionality for issue identification
Respond to 2nd/3rd level support requests that are related to Field Mobility technologies
Supporting FE Operations during emergencies and storm-related activities and travel to various FirstEnergy locations
Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations)

Requirements

What you’ll need

Bachelor's degree in Computer Science, Computer/Management Information Systems, a related degree, or commensurate experience
Minimum 2-4 years related experience
Experience with Oracle and SQL databases with proven ability to develop SQL Queries, Stored Procedures, Packages, and Views
Integration experience utilizing APIs, REST web services, and other integration methods
Experience working on Windows Servers, Linux, and/or UNIX
Microsoft Active Directory, certificate management, Power Platform (Apps, Automate, BI), PowerShell
Mobile networking & monitoring
Highly motivated to work independently and productively, but also able to effectively collaborate and build relationships in a virtual environment
Excellent problem-solving, organizational, and analytical skills
Quickly learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology
Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations)

Benefits

Comp & perks

competitive pay plus incentive compensation
company-sponsored pension plan
401(k) savings plan with matching employer contribution
choice of medical, prescription drug, dental, vision, and life insurance programs
skills development training with tuition reimbursement