IT Business Analyst

FirstEnergy

IT Business Analyst in Work Management Systems team at FirstEnergy managing applications for Work and Resource Management. Collaborating with teams to support operational efficiency and enhance software capabilities.

Posted 5/28/2026full-timeAkron • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Production support: Supporting FirstEnergy Utilities and applicable applications to ensure successful day-to-day business functions.
Investigating and resolving problems reported via the Help Desk or directly from business clients.
Providing analytical and operational support to the business clients.
Supporting the Work and Resource Management products including end user support.
Managing enhancement requests throughout the development lifecycle.
Working directly with business units to collect requirements, facilitate workshops, develop quality user stories and/or business process maps, perform analysis, and recommend the best technical approach.
Working with IT developers & application configuration analysts to ensure the solution satisfies functional requirements.
Configuring solutions.
Creating and executing comprehensive unit, integration, and user acceptance test plans.
Developing detailed implementation plans and providing clear documentation for completed products.
Understanding system interface design and data flows to support complex inbound and outbound interfaces.
Project management: e.g., project charter creation, developing and executing work plans, aligning with applicable release schedules, coordinating activities between IT teams, with the business units and with vendors, monitoring progress, tracking project labor and budget spend, and communicating with stakeholders.
Administering (where applicable), researching, and resolving application security provisioning issues.
Learning and understanding the business processes associated with supported applications.
Support FirstEnergy Utilities during emergencies and storm restoration activities by filling a storm role in the Mutual Assistance and/or Resource Tracking Units.
Will require after hours and weekend support during events.
Effectively communicate internally and with external vendor partners regarding resource acquisition, disposition and demobilization.
Consistently delivering high quality results.

Requirements

What you’ll need

Bachelor's or associate degree in Management, Business Administration, Finance, Computer Science, or related field, with a minimum of 2 years of experience as a Business Analyst or related field. In lieu of a degree, 4 years of experience as a Business Analyst or related field required.
Demonstrate basic technological aptitude through work experience, education, or other means.
Excellent written and verbal communication skills.
Proficient with Microsoft Office tools, including Excel, Visio, PowerPoint and Word
Ability to create and deliver presentations.
Knowledge of project management concepts and tools.
Demonstrated knowledge of testing processes, standards, and best practices.
Willingness to undertake assignments involving unfamiliar subjects, propensity for continual growth.
Proven ability to troubleshoot, analyze, and solve non-routine problems with little or no guidance.
Aptitude to learn quickly.
Demonstrated analytical skills and ability to think creatively.
Experience working with diverse teams and building an inclusive work environment
Understanding and willingness to embrace IT application development standards and processes.
Ability to effectively prioritize and plan activities, work on multiple concurrent tasks, and meet deadlines.
Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations).
Highly motivated with ability to work independently with a high level of productivity.
Commitment to producing quality deliverables while adhering to deadlines.
Proven team player; encourages and supports team members in a virtual work setting.

Benefits

Comp & perks

Company-sponsored pension plan
401(k) savings plan with matching employer contribution
Medical, prescription drug, dental, vision, and life insurance programs
Skills development training with tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisproject managementtesting processesdata flow analysisunit testingintegration testinguser acceptance testingapplication configurationrequirements gatheringanalytical support

Soft Skills

communication skillsproblem-solvinganalytical skillscreativityteam collaborationflexibilitytime managementindependencemotivationadaptability