Senior Program Manager, Shipping
eBay
Program Manager III, Insurance Services
First Tech Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Hillsboro • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $76,000 - $84,000 per year
Job Level
Mid-LevelSenior
About the role
- Create and implement an Insurance Agency employee engagement program in collaboration with internal and external partners through webinars and insurance awareness presentations
- Evaluate the quality and accuracy of insurance transactions (e.g., service requests, endorsements, policy changes, household reviews) and communicate findings to leadership and team members
- Assist leadership in the development and delivery of new employee and carrier onboarding focused on products, systems, processes, and operations
- Provide cross-functional and agency support to ensure operational readiness in conducting process mapping to uncover inefficiencies, writing and updating procedures, and facilitating upgrades while ensuring carrier product information and regulatory compliance
- Analyze the effectiveness of core systems, operational programs and lead activities related to recommended process improvements, addresses inefficiencies, and work collaboratively with leaders to optimize processes
- Support ongoing initiatives and provide cross-functional support to achieve objectives for retention, quality growth, productivity gains, and member/employee engagement
Requirements
- Minimum 5 years of experience in an independent Property and Casualty insurance agency with an emphasis on member focused sales and service functions
- Strong knowledge of insurance products, services, and regulations
- Ability to foster internal and external business relationships to ensure alignment with business imperatives
- Ability to create and deliver engaging presentations tailored to diverse audiences
- Effective time management and organizational skills, with the ability to independently prioritize workload and meet deadlines
- Strong attention to detail and with a focus on accuracy
- Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
- Strategic thinker with outstanding research, analytical and problem-solving skills
- Working knowledge of Microsoft Office Suite or insurance management software such as EZ Lynx
- Property and Casualty License required | Life and Health License preferred
Benefits
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance productsinsurance regulationsprocess mappingoperational programsdata analysispresentation skillstime managementorganizational skillsproblem-solvingattention to detail
Soft skills
business communicationrelationship buildingstrategic thinkingindependent prioritizationcollaborationengagementleadership supportcross-functional supportanalytical skillscustomer focus
Certifications
Property and Casualty LicenseLife and Health License
