First Tech Federal Credit Union

General

• Lead the concept development, design, and execution of print and digital assets, including brochures, applications, advertisements, websites, blogs, and other visual communications
• Translate complex business objectives and messaging into compelling visual content that aligns with brand standards and audience expectations
• Manage creative projects or small programs with defined scope, resources, and risks, maintaining accountability for outcomes and deliverables
• Apply best practices and experienced judgment to solve multifaceted creative challenges, adapting approaches to new or changing situations
• Select and tailor design methods and tools to address initiatives with cross functional considerations or competing priorities
• Partner with internal stakeholders to influence creative direction, recommend solutions, and contribute to collaborative problem solving
• Ensure brand integrity, quality, and usability across all deliverables by interpreting and applying guidelines in varied contexts
• Analyze project outcomes, feedback, or trends to identify opportunities for improving creative effectiveness, workflows, or standards
• Provide guidance, coaching, or review of work for less experienced creative team members to support skill development and quality outcomes
• Maintain accountability for timelines, resources, and the overall quality of assigned initiatives with minimal day to day oversight.

Senior Creative Services Specialist

Collector

• Handle and resolve defaults and delinquencies with members’ accounts, advocating for members and maintaining strong member relationships and meeting member service standards
• Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements
• Handle escalated member issues as required
• Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations
• Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)
• Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners
• Proactively identify gaps in processes and procedures and make recommendations for improvements
• Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
• Participate in department projects and initiatives as required
• Assist in orientation and training of new Collectors
• Participate in system upgrades including quality control and testing

Senior Creative Services Specialist

Collector II