Collections Agent
State Collection Service, Inc.
Bilingual Collector
First Tech Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Hillsboro • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $22 per hour
Job Level
Junior
About the role
- Handle and resolve defaults and delinquencies with members’ accounts and advocate for members while maintaining strong member relationships
- Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements and maintaining excellent member service
- Work assigned collection queues and make collection attempts by telephone and email on products like auto loans, credit cards, mortgages, etc., following established procedures and regulations
- Review and submit accounts for loan workout arrangements (extensions, modification, forbearance, partial payments)
- Identify accounts for adverse action (repossession, foreclosure, closure, suspension, charge off)
- Identify gaps in processes and procedures and make recommendations for improvements
- Participate in department projects and initiatives as required
Requirements
- High School Diploma or equivalent
- Minimum one year experience in a collections, sales or customer service position, preferably in the financial services industry
- Bilingual Spanish-speaking (Spanish required)
- Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT preferred
- Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations preferred
- Effective time management skills and ability to work independently or in a collaborative team environment
- Good listening skills with ability to ask probing questions and overcome objections
- Good problem solving and decision making skills with strong attention to detail
- Strong communication skills; able to write/speak clearly
- Ability to professionally handle sensitive documents
- Working knowledge of Microsoft Office Suite
- No visa sponsorship or transfer available for this position
Benefits
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Annual bonus
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)
- Hybrid work arrangement (HYBRID)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsloan workout arrangementsloan calculationsAPRamortization schedulessimple interest calculations
Soft skills
time managementproblem solvingdecision makingattention to detailcommunicationlisteningcollaboration
Certifications
High School Diploma
