First Mutual Holding Co.

Social Media Associate

First Mutual Holding Co.

full-time

Posted on:

Location Type: Hybrid

Location: Lakewood • Ohio • United States

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About the role

  • Design and implement social media strategies aligned with business objectives.
  • Create engaging content including text, images, videos, GIFs, reels and stories;
  • Monitor and respond to comments, messages, and mentions; foster engagement and build relationships with followers.
  • Recommend, buy, and manage social media boosted and sponsored content and advertisements.
  • Track performance metrics such as reach, engagement, follower growth, click-through rates; generate reports.
  • Work with marketing team members and member banks to execute integrated campaigns.
  • Handle escalations or negative feedback professionally, protecting the brand’s reputation.

Requirements

  • Bachelors degree in Marketing, Digital Marketing, Communications or a related field is required.
  • 3-5 years of experience in managing social media for multiple accounts and clients is required; agency experience is preferred.
  • Strong understanding of social platforms, algorithms, and best practices
  • Proven ability to develop visually compelling, brand-forward content including motion graphics and short-form video.
  • Excellent written communication skills and an elevated editorial sensibility is required.
  • Strong organizational skills with the ability to manage multiple projects and deadlines is required.
  • Experience managing content creator programs that fuel social growth is required.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social media strategycontent creationperformance metrics trackingreport generationmotion graphicsshort-form videocontent creator program management
Soft Skills
written communicationorganizational skillsrelationship buildingprofessionalism in handling feedback
Certifications
Bachelor's degree in MarketingBachelor's degree in Digital MarketingBachelor's degree in Communications