First Legal

Associate

• In a deadline-driven environment, physical and electronic document management includes electronic uploads and download of files, scanning multiple documents, large volume printing, shipping & packaging of hard copy transcripts.
• E-Discovery work flow often includes receiving, storing, connecting and client drives for the team to be able to remote in and work.
• Create professional copies of court transcripts and exhibits.
• Assemble and package legal files for shipment.
• Hard copy & e-mail exhibit management.
• Coordinate with other departments to retrieve documents in a timely manner.
• Establishing and maintaining quality control to ensure work accuracy.
• Organize and maintain existing hard copy exhibits based on retention policies.
• Connect hard drives timely to an assigned computer based on e-discovery protocol when needed.

Litigation Support Associate

Account Executive

• Securing new and building upon existing Attorney and Law Firm clients to provide subpoena-based records retrieval services.
• Offer and conduct Attorney continuing Legal Education opportunities.
• Identifying viable client prospects from various sources, including directories, contact lists, databases, leads, internet resources, and personal networking.
• Required to be in the field at least 2-3 times weekly.
• Maintain all account and client detail information accurately in our Customer Relationship Management System (CRM), including solid account management habits, opportunity identification, and forecasting.
• Recognizing and expanding on market conditions and the discovery phase of litigation.
• Attend industry-related functions to explore networking opportunities and gain enhanced product knowledge.
• Maintain high-level confidentiality concerning all internal and external matters and other material as deemed necessary.
• Meet or exceed established sales goals and objectives as prescribed by the EVP of Sales and Regional Manager.
• Prepare weekly/monthly/quarterly reports as directed by the EVP of Sales and Regional Manager.

Mid-Market Account Executive

Attorney

• Champion First Legal’s service philosophy by consistently delivering on our commitments: “File Thru Trial!” and “Consider It Done.”
• Serve as a trusted advisor and primary point of contact for assigned clients, building strong relationships that drive loyalty, retention, and revenue growth.
• Meet or exceed established sales and account development goals through proactive client engagement and identification of new business opportunities.
• Anticipate client needs and resolve concerns quickly and professionally through effective communication, problem-solving, and conflict resolution.
• Partner closely with operations and cross-functional teams to ensure seamless execution of services and exceptional client outcomes.
• Deliver a platinum-level customer experience by continuously identifying opportunities to improve processes, service delivery, and client satisfaction.
• Provide timely, accurate updates on order status and proactively manage client expectations through completion of all requests.
• Conduct professional presentations, training sessions, and service reviews in person, by telephone, or through virtual platforms.
• Maintain accurate client, account, and activity records within the Customer Relationship Management system.
• Prepare, organize, and maintain all required reports, records, and documentation in accordance with company standards and procedures.
• Stay current on industry trends, emerging technologies, company services, and best practices to serve as a knowledgeable resource for clients and colleagues.
• Build and maintain strong working relationships across departments to support collaboration, operational excellence, and superior client service.
• Safeguard confidential client and company information while maintaining the highest standards of professionalism, integrity, and discretion.
• Represent First Legal with professionalism and excellence, reinforcing the company’s reputation for responsiveness, reliability, and outstanding client service.

Legal Coordinator

• Securing new and building upon existing Attorney and Law Firm clients to provide Deposition Support services
• Offer and conduct Attorney continuing Legal Education opportunities
• Identifying viable client prospects from various sources, including directories, contact lists, databases, leads, internet resources, and personal networking
• Maintain all account and client detail information accurately in our Customer Relationship Management System (CRM), including solid account management habits, opportunity identification, and forecasting
• Recognizing and expanding on market conditions and discovery phase of litigation
• Attend industry-related functions to explore networking opportunities and gain enhanced product knowledge
• Maintain high-level confidentiality with regards to all internal, external matters and other material as deemed necessary
• Meet or exceed established sales goals and objectives as prescribed by EVP of Sales and Regional Manager
• Prepare weekly/monthly/quarterly reports as directed by EVP of Sales and Regional Manager

Account Executive – Court & Process

Data Entry

• Perform all data entry-related tasks, including sorting, proofing, updating, mailing, and storing.
• Maintain data files accurately.
• Compile, sort, verify, and correct data to be entered.
• Review data for completeness and accuracy.
• Manage filing and routing of source documents after entry.
• Maintain records of work completed.
• Update data in appropriate databases accurately and timely to avoid backlogging.
• Establish data naming standards and consistent definitions to improve overall data quality.
• Process and resolve data inquiries by searching and reviewing the databases.
• Assist the process team and support new team members.
• Monitor productivity goals and prioritize assignments.

Litigation Support Associate

Mid-Market Account Executive

Legal Coordinator

Account Executive – Court & Process

Data Entry Specialist II