Product Manager

• Execute a strategic roadmap for credit union financial services, with a focus on entertainment professionals’ unique banking, lending, and wealth management needs.
• Support management of the P&L, ensuring sustainable revenue growth while maintaining member-first financial solutions.
• Drive agile product development to enhance digital banking experiences and introduce innovative financial products for members.
• Monitor entertainment industry economic trends and credit union best practices to drive competitive positioning.
• Oversee and streamline operational processes, ensuring compliance with NCUA regulations, state financial laws, and entertainment industry-specific financial requirements.
• Manage third-party vendor relationships, including payment processors and digital banking platforms.
• Champion process automation and efficiency, improving member experience while reducing operational costs.
• Work closely with internal credit union teams, entertainment unions, guilds, and industry associations to align financial services with members’ evolving needs.
• Partner with technology teams to drive digital transformation, ensuring seamless banking experiences for entertainment professionals with unpredictable income streams.
• Collaborate with marketing and community outreach teams to enhance member engagement and drive financial literacy for entertainment industry workers.
• Support and drive meaningful insight research and development
• Develop and maintain key performance indicators (KPIs) to track and report on business unit success in loan growth, deposit expansion, member satisfaction, and operational efficiency.
• Deliver insightful financial and operational reports to credit union leadership, ensuring transparency and data-driven decision-making.
• Assess market trends, competitor offerings, and member behavior to refine and enhance product and service offerings.
• Perform other tasks as assigned.

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