First Entertainment Credit Union

Operations Representative

First Entertainment Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Hollywood • California • United States

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Salary

💰 $26 - $32 per hour

Job Level

Junior

About the role

  • Process daily work queues with accuracy and within established service level agreements.
  • Perform account updates, corrections, and verification steps in accordance with policy and regulatory requirements.
  • Review documentation for completeness, accuracy, and compliance, maintaining audit-ready documentation and accurate electronic records.
  • Complete exception processing and research to resolve discrepancies, escalating irregularities or potential risks appropriately.
  • Identify opportunities and suggest practical ideas to improve everyday tasks, workflows, accuracy, efficiency, or clarity within assigned desks.
  • Support a culture of continuous improvement by proactively communicating pain points, recurring issues, or patterns.
  • Follow up with members regarding account changes or identified oversights to ensure full understanding, provide clarification, and obtain appropriate approvals.
  • Apply federal/state regulations and internal procedures to all work performed, handling sensitive member information with strict confidentiality.
  • Participate in cross-training to support multiple desks as operational needs evolve.
  • Contribute to a consistent, collaborative, and service-oriented environment.
  • Perform any other assigned duties as needed.

Requirements

  • 1-2 years of work-related experience in a full-service financial institution or experience in a related position in a related field preferred.
  • In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
  • Thorough knowledge of regulations applicable to essential responsibilities.
  • Effective communication skills across all levels of audience.
  • Proficiency in MS Office products (Word, Excel, Outlook).
  • Working experience in Symitar for Windows (Episys) preferred.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account updatesexception processingdocumentation reviewregulatory compliancedata accuracyworkflow improvementcross-trainingfinancial institution experienceCredit Union knowledgeSymitar for Windows
Soft Skills
effective communicationcollaborationproblem-solvingattention to detailproactive communicationservice-orientedorganizational skillsadaptabilityconfidentialitycontinuous improvement