Enterprise Implementation Manager
First Due
full-time
Posted on:
Location Type: Remote
Location: Canada
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Tech Stack
About the role
- Lead full lifecycle implementation for enterprise and multi-agency Canadian customers
- Develop and manage detailed project plans, milestones, and executive-level reporting
- Facilitate enterprise kickoffs, requirements workshops, stakeholder meetings, and go-live planning sessions
- Maintain control over scope, risk, timelines, and stakeholder communication across complex engagements
- Translate operational requirements into scalable SaaS configurations across the First Due platform
- Coordinate integrations, data migration, reporting, and provincial compliance requirements
- Ensure alignment with provincial fire reporting standards and EMS reporting frameworks (e.g., OFM, provincial Fire Commissioner reporting, where applicable)
- Collaborate with IPS, Technical Services, Product, Engineering, PMO, and Customer Success teams
- Travel onsite (up to 25%) for workshops, executive meetings, regional deployments, and training sessions
- Drive change management and enterprise adoption across departments and jurisdictions
Requirements
- 5+ years of experience managing complex SaaS enterprise implementations
- Demonstrated success delivering large-scale, multi-department or multi-agency programs
- Strong project management expertise; PMP certification or equivalent preferred
- Experience working with Canadian Fire and/or EMS agencies strongly preferred
- Familiarity with provincial fire reporting standards and EMS reporting frameworks
- Bilingual proficiency (English required; French strongly preferred)
- Advanced executive communication and stakeholder management skills
- High technical aptitude with experience collaborating on integrations, data migrations, and reporting
- Experience in public safety, GovTech, or Canadian municipal technology environments preferred
Benefits
- Competitive pay
- Medical, dental, and vision coverage
- FSA/HSA
- 401(k)
- Flexible PTO
- Fully remote workplace
- Technology stipend
- Opportunities for advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS implementationdata migrationreportingproject managementchange managementstakeholder communicationrisk managementscope managementexecutive-level reportingrequirements gathering
Soft Skills
collaborationcommunicationleadershiporganizational skillsproblem-solvingadaptabilityexecutive communicationstakeholder managementfacilitationteamwork
Certifications
PMP certification