First Due

Solutions Engineer

• Serve as a First Due product expert with the ability to present all modules to a variety of audiences.
• Partner with Account Executives during the Sales process to identify customer needs and build presentation strategy to respond to customer requirements.
• Prepare demonstration material for a tailored customer experience.
• Sell to many different levels of an organization, including fire chiefs and IT leaders, with the ability to answer questions ranging from product usage to security and software infrastructure.
• Identifying upsell opportunities.
• Coordinate post-demo follow ups as needed, including any product-related questions.
• Lead training sessions for Chiefs, officers, and line personnel on how to use the First Due platform.
• Maintain product knowledge of roadmaps and timelines of new features.
• Run large group presentations for 20 or more participants at a time.
• Able to present 3 or more times a day.
• Partner with the RFP team to build bid responses as needed.
• Ability to travel approximately 40% for onsite meetings or trade shows.

Solutions Consultant

Accountant

• Record and manage daily accounting transactions, ensuring compliance with GAAP and internal policies to maintain accurate financial records.
• Perform reconciliations for key accounts, including accrued expenses, prepaid expenses, deferred revenue, etc. to support financial accuracy and integrity.
• Assist in month-end and year-end closing activities, including general ledger review, variance analysis, and preparation of adjusting journal entries.
• Collaborate with internal teams to track and analyze financial metrics, ensuring proper allocation of revenue and expenses.
• Oversee customer invoicing and improving customer collections processes, ensuring timely and accurate payments while addressing discrepancies effectively.
• Assist with preparing schedules and documentation for internal and external audits, as well as tax filings, ensuring full compliance.
• Maintain organized, updated records of contracts, certifications, and compliance documents to support reporting and regulatory needs.
• Identify and propose enhancements to accounting and finance processes to improve efficiency and adaptability as the business scales.

Senior Accountant

Security Engineer

• lead cloud security initiatives across AWS infrastructure
• design and implement secure infrastructure patterns
• collaborate with engineering, product, and compliance teams
• own the cloud security roadmap
• prepare and guide the company through NIST 800-53 readiness
• respond to customer security questionnaires and audits
• develop and maintain security automation and monitoring systems
• establish and enforce least-privilege IAM policies
• improve system observability and reliability
• partner with engineering teams for code reviews and threat modeling
• assist with incident response and post-incident reviews
• mentor peers and promote a culture of security-first engineering

Senior Engineer – Cloud Security

Infrastructure Engineer

• Lead and execute strategic infrastructure initiatives across AWS to ensure scalability, security, and reliability of our production systems
• Design, build, and maintain core infrastructure services, including networking, compute, storage, and CI/CD pipelines supporting a multi-tenant SaaS environment
• Develop and implement proactive monitoring and alerting systems to ensure optimal performance and early detection of issues
• Improve observability through better logging, metrics, and tracing to drive faster root cause analysis and continuous service improvement
• Collaborate with engineering teams to ensure infrastructure supports fast, safe deployments and high uptime SLAs
• Assist in defining and executing the cloud infrastructure roadmap, including long-term scalability, cost optimization, and automation goals
• Own and optimize PostgreSQL database operations, while also evaluating and recommending future data storage and management technologies (e.g., NoSQL, managed data services, or distributed databases)
• Enhance disaster recovery, high availability, and incident response strategies for critical services
• Contribute to security posture improvements, including IAM design, encryption, network security, and compliance alignment
• Mentor junior team members and promote best practices for infrastructure-as-code, automation, and cloud governance

Senior Infrastructure Engineer – AWS, SaaS Platform

Account Executive

• Identify and pursue new business opportunities with private EMS customers within assigned territory
• Build & maintain a high-performance sale pipeline, manage efficient & professional sales cycles and close contracts
• Lead discovery with agencies on their needs and present innovative new strategies
• Collaborate with system integrators, channel partners, and internal teams to support customer success and growth
• Travel to customer site and attend trade shows
• Stay current on public safety trends, technologies, software ecosystems, trends, performance indicators, competitive landscape, funding sources and procurement processes
• Maintain accurate pipeline data in CRM and provide regular updates on account status, forecasts, and competitive insights

Account Executive – EMS

Sales

• drive market leadership and growth by managing and coaching an assigned team
• develop business plans with Sales team to maintain a robust sales pipeline
• maintain and grow the existing customer base while increasing focus on pursuing new accounts
• continuously enhance the sales process
• stay up to date on industry trends
• foster relationships with key executives and collaborate with leaders in other departments
• represent First Due at industry events

Sales Director

Growth Marketing

• Lead all performance marketing and digital optimization initiatives
• Own First Due website, performance marketing channels, SEO, and generative search optimization
• Build scalable demand generation strategies across acquisition and expansion
• Partner cross-functionally with product, content, and sales to develop campaigns
• Use analytics, AI-driven tools, and automation to drive measurable growth
• Architect growth marketing strategy for acquisition and customer expansion
• Build and manage integrated campaigns across SEM, SEO, ABM, email, webinars, paid syndication, social, events, and customer marketing
• Implement and optimize lead-to-opportunity funnel and conversion rate optimization
• Launch and maintain content optimization for generative search
• Plan, execute, and optimize paid campaigns across search, social, video, programmatic, and emerging platforms
• Oversee site updates, UX improvements, and technical benchmarking
• Maintain reporting dashboards for campaign performance, SEO, and site metrics
• Partner with operations to build predictable growth engine
• Work closely with product marketing, content, design, and sales; support sales enablement
• Mentor and manage marketing staff and oversee vendors and agencies
• Provide training on tools, platforms, and marketing best practices

Director of Growth Marketing

Content Creator

Trainer, Content Developer

Implementation Specialist

• Work with customers across Fire, EMS and Office of Emergency Management to implement and set up the First Due Platform
• Ensure customer implementations stay on track and are delivered on time with high quality
• Manage implementation of customers from contract to launch
• Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery
• Develop project plans, track progress, and monitor roadblocks during implementation
• Coordinate with partners and other organizations
• Document data requirements and process workflows
• Report regularly on status of implementations and potential issues
• Identify key weaknesses and failure points in current implementation plans and spearhead process improvements