First Due

Accounting Manager

• Manage corporate card and expense processes, including reviewing transactions, and ensuring accurate coding, documentation, and policy compliance
• Monitor shared accounting inboxes and serve as a primary point of contact for employee, vendor, and customer inquiries, ensuring timely and accurate resolution of high-volume requests related to expenses, payments, and billing
• Enter vendor invoices, support payment runs, and maintain vendor record accuracy (including W-9 collection and documentation)
• Record and code routine transactions in the general ledger and flag discrepancies
• Assist with month-end close, including preparing reconciliations and maintaining organized supporting documentation
• Support the accuracy of sales and use tax software by maintaining current customer tax exemption certificates
• Prepare and distribute monthly activity reports (e.g., expense by vendor and corporate card summaries)
• Support audit requests, data clean-up, and process improvement initiatives
• Ad-hoc tasks and projects as needed

Accounting Analyst

Implementation Specialist

• Lead full lifecycle implementation for enterprise and multi-agency Canadian customers
• Develop and manage detailed project plans, milestones, and executive-level reporting
• Facilitate enterprise kickoffs, requirements workshops, stakeholder meetings, and go-live planning sessions
• Maintain control over scope, risk, timelines, and stakeholder communication across complex engagements
• Translate operational requirements into scalable SaaS configurations across the First Due platform
• Coordinate integrations, data migration, reporting, and provincial compliance requirements
• Ensure alignment with provincial fire reporting standards and EMS reporting frameworks (e.g., OFM, provincial Fire Commissioner reporting, where applicable)
• Collaborate with IPS, Technical Services, Product, Engineering, PMO, and Customer Success teams
• Travel onsite (up to 25%) for workshops, executive meetings, regional deployments, and training sessions
• Drive change management and enterprise adoption across departments and jurisdictions

Enterprise Implementation Manager

Events

• provide end-to-end management of select events
• assist with registration, booth reservations, and coordination of event deliverables
• support the creation and maintenance of event briefs
• offer support to select National trade shows and internal events
• manage event logistics, including ordering of booth assets and materials
• coordinate shipping timelines, tracking, and on-site delivery of event assets
• secure event services (Wi-Fi, electricity, carpet, furniture or booth add-ons)
• coordinate event travel invitations in Navan travel platform
• support travel bookings and attendee coordination, as assigned
• maintain detailed CRM records and data collection
• manage shared Events inbox, including tagging, routing, and task follow-up
• maintain event calendars, internal documentation, and post-event notes
• provide onsite support for 1–2 trade shows annually and the Annual User Conference (Unify)
• collaborate cross-functionally with Marketing, Sales, Client Success, and Social Media teams as needed

Accounting Analyst

Enterprise Implementation Manager

Event Coordinator