First Citizens Bank

Sales

• Processing transactions and servicing customer requests
• Identifying sales opportunities through building relationships
• Floating between multiple locations
• Participating in 1 to 2 virtual professional development sessions

Seasonal Sales & Service Representative

Product Designer

• Work with other team members to support the enhancement of the Bank’s digital user experience by creating and iterating prototypes, visual designs, digital design assets, user journey maps, wireframes, etc. as assigned
• Ensure that digital products, services, and channels deliver an efficient, easy-to-use, accessible experience for clients
• Help understand and advocate for product design that supports the needs and behaviors of the target audience to the product team
• Develop an understanding of brand guidelines and apply visual elements and styles to user interfaces
• Assist in conducting user interviews or surveys
• Analyze research outcomes and help compile reports
• Use data to help draft user personas and scenarios to inform design decisions
• Perform competitive analysis to identify patterns and best practices
• Collaborate with other design team members to create assets as needed
• Work with enterprise design and product, technology, and QA stakeholders to measure product and team success
• Contribute to brand guidelines and standards for the enterprise design team

Corporate Intern – UX Designer

• Sources, compiles, and interprets data
• Analyzes data for accuracy and efficiencies, effectively communicates analysis output
• Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices
• Assists in implementing recommended modifications and enhancements
• Determines overall business needs through analysis and reporting
• Suggests strategies to achieve company and department goals
• Produces reports based on data analysis, industry trends, and process capabilities
• Attends professional development sessions, informational sessions, networking and community service events
• Prepares a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship

Corporate Intern – Sales Performance & Analytics Strategy

Operations

• Join technical conversations with business subject matter experts at varying levels to understand the full cycle of the payment (ACH) process.
• Complete work in Microsoft Excel.
• Be part of a dynamic team with interesting projects.
• Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support.
• Attend professional development sessions, informational sessions, networking and community service events.
• Have a dedicated manager and program manager to help you navigate the bank and the internship program.
• Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship.
• Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship.

Corporate Intern – Payment Operations

• Join technical conversations with business subject matter experts at varying levels to understand the full cycle of the loan process.
• Complete evaluations of interest rates, account maintenance process, customer feedback, and loan practices.
• Work in Microsoft Excel related to accounting practices.
• Be part of a dynamic team with interesting projects.
• Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support.
• Attend professional development sessions, informational sessions, networking and community service events.
• Have a dedicated manager and program manager to help you navigate the bank and the internship program.
• Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship.
• Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship.

Corporate Intern – Enterprise Operations, General Bank Loan Operations

• Work on change management initiatives
• Be part of a dynamic team with interesting projects
• Areas such as research, analytics, strategy, process review and improvement, technology enhancements, and support
• Attend professional development sessions
• Prepare a wrap-up presentation for stakeholders.

Corporate Intern – Enterprise Commercial Loan Operations

• Interact with various roles/departments within the Branch Operations greater team to work on current tasks and/or projects and initiatives.
• Assist in observing, research, and fact gathering of branch operations and support.
• May get exposure to branch operations support, our internal resource line that supports our associates.
• Understand what a Branch Operations Manager does and how a branch operates.
• Be part of a dynamic team with interesting projects.
• Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support.
• Attend professional development sessions, informational sessions, networking and community service events.
• Have a dedicated manager and program manager to help you navigate the bank and the internship program.
• Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship.
• Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship.

Corporate Intern – Branch Operations Solutions & Enablement

Data Analyst

• Write SQL to build and maintain data views that power dashboards, scorecards, and executive reporting.
• Partner with analytics and business stakeholders to translate reporting needs into clean, reliable datasets and documented logic.
• Test, validate, and tune SQL views for accuracy and performance, supporting consistent metrics across leadership reporting.
• Be part of a dynamic team with interesting projects.
• Attend professional development sessions, informational sessions, networking and community service events.
• Have a dedicated manager and program manager to help you navigate the bank and the internship program.
• Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship.

Corporate Intern – Community Association Banking, Data Analytics

Seasonal Sales and Service Representative

• Processing transactions and servicing customer requests
• Identifying sales opportunities through building relationships
• Float between multiple locations
• Participate in 1 to 2 virtual professional development sessions

• Processing transactions and servicing customer requests
• Identifying sales opportunities through building relationships
• Floating between multiple locations
• Participate in 1 to 2 virtual professional development sessions
• Foster collaborative partnerships that deliver value for customers, prospects and colleagues
• Initiate conversation to uncover sales or referral opportunities
• Listen attentively and ask insightful questions to understand customer needs and preferences; take prompt actions to address immediate needs
• Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance activities
• Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
• Complete required training by established deadlines
• Perform general office management duties as assigned to ensure operational efficiency
• Accountability for transaction accuracy and operational efficiency of deposit taking

• Processing transactions and servicing customer requests
• Identifying sales opportunities through building relationships
• This position will float between multiple locations
• Participate in 1 to 2 virtual professional development sessions

• Be aligned to specific tasks and projects based on interests and skill sets.
• Work in Microsoft Excel related to data analytics.
• Be part of a dynamic team with interesting projects.
• Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support.
• Attend professional development sessions, informational sessions, networking and community service events.
• Have a dedicated manager and program manager to help you navigate the bank and the internship program.
• Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship.

Seasonal Sales & Service Representative

Corporate Intern – UX Designer

Corporate Intern – Sales Performance & Analytics Strategy

Corporate Intern – Payment Operations

Corporate Intern – Enterprise Operations, General Bank Loan Operations

Corporate Intern – Enterprise Commercial Loan Operations

Corporate Intern – Branch Operations Solutions & Enablement

Corporate Intern – Community Association Banking, Data Analytics

Seasonal Sales and Service Representative

Seasonal Sales and Service Representative

Seasonal Sales and Service Representative

Seasonal Sales & Service Representative

Seasonal Sales and Service Representative

Seasonal Sales and Service Representative

Corporate Intern – Enterprise Operations, Deposit & Payment Operations