First Citizens Bank

Seasonal Sales & Service Representative

First Citizens Bank

internship

Posted on:

Location Type: Office

Location: Wilmington • North Carolina • United States

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Job Level

Junior

About the role

  • Processing transactions and servicing customer requests
  • Identifying sales opportunities through building relationships
  • Floating between multiple locations
  • Participate in 1 to 2 virtual professional development sessions
  • Foster collaborative partnerships that deliver value for customers, prospects and colleagues
  • Initiate conversation to uncover sales or referral opportunities
  • Listen attentively and ask insightful questions to understand customer needs and preferences; take prompt actions to address immediate needs
  • Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance activities
  • Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
  • Complete required training by established deadlines
  • Perform general office management duties as assigned to ensure operational efficiency
  • Accountability for transaction accuracy and operational efficiency of deposit taking

Requirements

  • High School Diploma or GED
  • 3 months customer service experience
  • Must possess a valid driver's license
  • Financial literacy
  • Knowledge of retail banking products and services
  • Currently enrolled at an accredited collegiate institution (preferred)
  • Positive attitude (preferred)
Benefits
  • Competitive, thoughtfully designed benefits program
  • More information on benefits available at https://jobs.firstcitizens.com/benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicefinancial literacyretail banking productstransaction processingoperational efficiency
Soft Skills
relationship buildingcollaborationactive listeninginsightful questioningproactive performance optimizationpositive attitude
Certifications
High School DiplomaGEDvalid driver's license