First Circle

Support Engineer

• Serve as the point of contact for escalated customer support issues via email, chat, phone, or ticketing system.
• Analyze customer support data to identify trends, root causes, and opportunities for process improvement.
• Track key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores.
• Collaborate cross-functionally with Product, Engineering, and Operations teams to resolve customer issues and drive improvements.
• Develop and maintain comprehensive documentation for support procedures and training materials.
• Monitor and report on customer feedback to inform product and service improvements.
• Participate in system and process audits to ensure adherence to quality standards.
• Assist with onboarding and training of new support team members as needed.

Business Support Analyst

Financial Planning and Analysis

• Information scraping and encoding of client-submitted documents
• Encoding large volumes of data with speed and accuracy
• Quality checks on encoded data (spotting discrepancies in numbers, and repairing / editing spotted errors)
• Storing of files systematically
• Running of credit checks
• Other tasks in relation to daily operations

Risk Operations Support, Finance Graduates 2025/2026

Administrative Assistant

• Accurately prepare, encode, and submit internal and external forms (government filings, regulatory documents, corporate forms, legal templates)
• Organize and maintain both physical and digital filing systems across Finance, Corporate Finance, and Legal departments
• Track deadlines for document submissions and ensure timely compliance
• Assist in the preparation and binding of board packages, contracts, and legal documents
• Run errands including courier pick-ups and drop-offs, bank visits, government agency filings (SEC, BIR, LGU, etc.), and notarization
• Coordinate messenger and logistics schedules to ensure timely delivery of documents and parcels
• Mobilize resources and personnel as needed to support urgent departmental requirements
• Accompany or represent department representatives in routine external transactions
• Manage calendars, schedule meetings, and coordinate appointments across teams
• Prepare meeting minutes, correspondence, and internal memos
• Assist in tracking invoices, reimbursements, and petty cash disbursements
• Liaise with external parties such as banks, law firms, government agencies, and service providers
• Monitor and replenish office supplies and administrative materials
• Support onboarding coordination for new team members when required

Administrative Assistant, Finance, Corporate Finance, Legal

Compliance

• Serve as the primary point of contact for all BSP examinations, inquiries, and correspondence
• Monitor and interpret BSP circulars, memoranda, and issuances; translate these into actionable internal policies
• Ensure timely and accurate submission of all regulatory reports (MORB, and related submissions)
• Proactively build and maintain a strong, professional relationship with BSP examiners
• Design, implement, and continuously improve the bank's compliance framework, policies, and procedures
• Lead the annual compliance risk assessment and testing calendar
• Manage the bank's AMLA/CTF program end-to-end from KYC/CDD to STR/CTR filing with the AMLC
• Ensure compliance with BSP regulations on consumer protection, data privacy (NPC), and financial inclusion mandates
• Own the bank's complete MORB compliance program — mapping all applicable regulations to internal policies, procedures, and controls
• Maintain a master regulatory inventory tracking every MORB requirement applicable to the bank, with clear owners, deadlines, and status
• Lead the periodic review and updating of all bank policies required under the MORB — including but not limited to credit, treasury, IT security, anti-fraud, consumer protection, and risk management policies
• Ensure all policies are board-approved, properly documented, and reviewed on schedule; flag gaps or outdated provisions proactively
• Drive the bank's self-assessment against MORB standards ahead of BSP examinations — no surprises
• Translate MORB updates and new BSP circulars into concrete policy changes, and shepherd those changes through the approval process from drafting to board sign-off
• Collaborate with department heads to ensure their operating procedures are aligned with MORB requirements — and actually followed on the ground
• Partner with the tech and product teams on digital banking initiatives, ensuring BSP's e-money, digital payments, and cybersecurity regulations are met from day one
• Review and clear new products, channels, and partnerships before launch
• Act as the compliance conscience in the product development process — pushing back where needed, but always offering a compliant alternative
• Champion a culture where compliance is a business enabler, not a bottleneck
• Train and upskill staff across branches on compliance requirements
• Report directly to the President/CEO and the Board's Risk and Compliance Committee

Head of Compliance

Risk

• Own the end-to-end fraud strategy including detection, investigation, and recovery.
• Oversee transaction monitoring, ATO prevention, and fraud modes relevant to the Philippine market (e.g. SIM swaps, document fraud, mule accounts).
• Work closely with compliance and internal audit to identify and understand our biggest risks.
• Partner with product, engineering and operations teams to implement solutions to protect against those risks.
• Work closely with the engineering head of cybersecurity on data privacy and security when relevant.
• The role will be located in the Philippines and will report to Executive Leadership. Relocation and sponsorship will be considered.

Head of Fraud and Risk

Product Manager

• - Lead the development and execution of critical product initiatives, driving strategy from concept to launch.
• - Own key product metrics and ensure that every decision contributes to meaningful business outcomes.
• - Work cross-functionally with engineering, design, data, and business teams to align on priorities and execute efficiently.
• - Leverage data and deep analytical thinking to identify opportunities, solve complex problems, and drive continuous improvement.
• - Take a highly **outcome-oriented approach**, ensuring efforts translate into real impact for customers and the business.
• - Operate with **extreme ownership**—you are responsible for delivering results, not just managing a backlog.
• - Work in a high-performance culture that demands top-notch work effort, strategic thinking, and relentless execution.
• - Travel to Manila periodically to work closely with teams on the ground.