First American

Senior Client Implementation Specialist

First American

full-time

Posted on:

Location Type: Remote

Location: Iowa • Kansas • United States

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Salary

💰 $73,900 - $98,500 per year

Job Level

Senior

About the role

  • Provides support for the implementation and effectiveness of products, services and technical or business systems, software, or solutions so that customers reach their desired outcomes using FA products.
  • Assists in the development of project plans to define success for customers, manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations.
  • Train customers in best practices and participate in onboarding activities to help customers maximize FA products and services.
  • May be involved in the coordination and communication of timelines and status to clients, external partners, internal teams, management, and impacted groups.
  • Provide a wide range of support to proactively identify, support and address client needs.
  • May act as the team’s resource and subject matter expert.
  • Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
  • Identify, develop, and deliver training and education to clients
  • Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.
  • May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
  • Document and organize SOPs, process workflows and statistical data.
  • Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients
  • Identify trends, share customer insights, and provide recommendations for solutions to management.

Requirements

  • Bachelor’s degree or equivalent combination of education and experience
  • 5+ years of related experience
  • Strong analytical skills to determine root cause of problems and apply creative and effective solutions
  • Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding
  • Strong customer service skills
  • Data management skills to analyze data and provide recommendations on findings
  • Knowledge of general business, production, and/or operation environment and general cost benefit awareness
  • Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements
  • Presentation skills
  • Proficient in Microsoft Word, Excel and PowerPoint
Benefits
  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementanalytical skillsproblem-solvingtraining and education developmentproject planningprocess documentationSOP developmentpresentation skills
Soft Skills
customer servicecommunication skillsorganizational skillscollaborationchange managementcreativityinterviewing skillstrend analysis