FIRST

Customer Support

• Lead logistics for VRD throughout the year and at major events (e.g., Championship, Community Conference)
• Manage the volunteer portal, including orders, budget tracking, and vendor relationships
• Provide administrative support, including supply management, event logistics (orientation, travel, catering), meeting coordination, and file organization
• Serve as a secondary subject matter expert for VRD systems and provide support to internal and external customers
• Assist with data management and reporting, including volunteer surveys, evaluations, and analysis in partnership with Research & Evaluation
• Maintain and update VRD policies and procedures to enhance operations
• Provide project support for initiatives such as Mentor Development, Aurora, XRP, and Volunteer of the Year recognition
• Support Championship operations, including Volunteer Central, Volunteer Café, and cross-team logistics coordination

Volunteer Support Specialist

Collections

• Monitor and manage the accounts receivable portfolio to ensure timely collection of outstanding balances
• Additionally, you will: Communicate professionally and effectively with school district contacts, donors, and partners regarding account balances, payment status, and financial documentation
• Research and resolve discrepancies, billing issues, and unapplied payments in collaboration with internal teams
• Maintain accurate records of collection activities and payment commitments in NetSuite and Salesforce
• Generate aging reports, track KPIs, and escalate delinquent accounts as appropriate
• Reconcile customer accounts and support month-end closing procedures
• Collaborate with the finance team on process improvements and compliance with internal controls

Volunteer Support Specialist

Collections Specialist