FIRST

Business Intelligence Developer

• Design and build interactive dashboards and reports using BI tools such as Tableau, PowerBI, or similar platforms.
• Create visualizations that effectively communicate complex data insights to both technical and non-technical users.
• Develop standard and custom reports for internal performance tracking and client-facing analytics.
• Implement self-service reporting capabilities for business users across departments.
• Ensure dashboards and reports are optimized for performance, usability, and accessibility.
• Design, develop, and maintain ETL processes to integrate data from multiple sources.
• Create data transformation workflows that prepare raw data for analysis and reporting.
• Implement data quality checks and validation rules within ETL processes.
• Automate routine data processing tasks to ensure timely availability of information.
• Monitor and troubleshoot data integration issues to maintain data reliability.
• Contribute to the design and implementation of FIRST's data warehouse structure.
• Create and maintain dimensional models, fact tables, and reporting views.
• Implement data partitioning, indexing, and query optimization techniques.
• Support data governance initiatives through proper metadata management.
• Collaborate with data engineers to ensure alignment between data architecture and reporting needs.
• Engage with business users to understand reporting requirements and analytical needs.
• Translate business questions into technical specifications for reports and dashboards.
• Provide guidance on best practices for data visualization and interpretation.
• Validate solutions with stakeholders to ensure they meet business objectives.
• Document business requirements and technical implementations for knowledge sharing.
• Research and evaluate emerging BI tools and technologies.
• Propose improvements to existing reporting processes and solutions.
• Develop standardized templates and components to accelerate dashboard development.
• Contribute to the establishment of best practices for BI development.
• Support the integration of AI capabilities into reporting solutions.

Project Manager

• The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation.
• Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.
• There is a requirement for onsite events to travel domestically or abroad as required.
• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

Project Manager, Corporate Events – Fixed Term Contract

Data Scientist

• Lead the development and implementation of client intelligence solutions, predictive models and insight generation capabilities.
• Translate complex data sets into commercial insights that power decision-making for both internal stakeholders and clients.
• Design and implement predictive models that enhance event performance, client satisfaction and revenue forecasting.
• Develop approaches that transform event performance data into actionable insights.
• Apply statistical modelling, machine learning techniques and data visualization to solve complex business challenges.
• Lead the design and execution of experiment design and A/B testing to optimize performance.
• Build and implement sophisticated analytical models that deliver against FIRST’s strategic objectives of productivity improvement and revenue generation.
• Create compelling data narratives that communicate insights effectively to both technical and non-technical audiences.
• Contribute to the transformation of FIRST's operating model through AI and data capabilities.
• Work with cross-functional teams to establish metrics, KPIs and robust measurement approaches.
• Support the development of AI-powered products and services that create differentiated client value.
• Partner with business units to define metrics that align with strategic objectives.

Analytics Lead

Events

• The Events Administration Coordinator supports the operational, financial, and administrative functions of an embedded events team within a client account.
• This role bridges event delivery and financial coordination, ensuring the smooth execution of vendor onboarding, invoice management, payment tracking, reporting, and team operations.
• The Coordinator plays a key part in maintaining process accuracy and compliance across client systems and spend management platforms, while also assisting with day-to-day event and project logistics, as required.

Events Administration Coordinator

• Support the delivery and execution of event technology solutions, including registration websites, event platforms, and data management, working closely with clients and internal event delivery teams.
• Responsible for building, configuring, and supporting event technology platforms, managing event databases, and producing accurate reporting using advanced Microsoft Excel skills.
• Provide technology and coordination support for live events and meetings as required, helping to ensure event technology is implemented effectively and contributes to a smooth overall event experience.
• Lead the end-to-end implementation and project management of event registration websites, mobile apps, and related event technology platforms for assigned events, from initial setup through live execution and post-event closeout.
• Act as a primary point of contact for clients on event technology matters, maintaining direct communication and confidently representing the agency’s technical expertise.
• Provide informed recommendations on platform selection, attendee experience design, and implementation approaches based on event objectives.
• Configure, test, and execute event technology systems, balancing multiple concurrent projects while managing timelines, dependencies, and deliverables across internal teams, vendors, and clients.
• Proactively troubleshoot and resolve technical issues, both remotely and onsite, exercising sound judgment to address challenges without the need for constant senior escalation.
• During live events, serve as the lead onsite Event Technology representative when assigned, overseeing registration desk operations, system performance, and onsite troubleshooting, and directing supporting team members as required to ensure seamless delivery.
• Manage all technology-related client communications, including save-the-dates, invitations, registration process, confirmations, post-event surveys, and system-driven attendee communications.
• Oversee database and list management, ensuring accuracy, consistency, compliance, and effective segmentation. Produce registration reports, year-on-year comparisons, attendance insights, and event analytics to support decision-making.
• Coordinate the production and execution of technology-enabled event materials such as name badges, tent cards, place cards, signage, agendas, confirmations, and departure notices, where applicable.
• Partner closely with Event Delivery, Production, and Content teams to ensure event technology is fully integrated into overall program logistics and onsite operations.
• Contribute to budget development support by gathering and validating technology-related costs, liaising with vendors, identifying cost efficiencies or value-add opportunities, and supporting post-event reconciliation and follow-up. While not a direct budget owner, inputs materially inform budget and resourcing decisions.
• Design and support registration desk flow and onsite setup, ensuring efficient attendee check-in experiences and operational readiness.
• Create and distribute post event client surveys.
• Maintain comprehensive event documentation, files, and records in line with standard operating procedures, compliance requirements, and audit standards, ensuring continuity across teams and projects.
• Actively contribute to the continuous improvement of the Event Technology function by sharing learnings, communicating platform or vendor updates, and recommending process improvements or best practices that enhance consistency and quality across the team.
• Accurately track and record time spent on projects to ensure transparency, resource planning, and commercial accuracy.

Associate Event Technology Manager

• Full life-cycle planning and execution of multiple key events in a digital/virtual capacity, and in-person
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work with the team to ensure adherence to the client’s standards of operation and policies; ensure compliance and risk guidelines are followed
• Travel (when applicable, approximately 20-40% annually) for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Co-plan with colleagues and the client on larger scale programs; strong team player
• Share knowledge of best practices, new suppliers, services and venues
• Deepen relations with existing clients and maximize on all opportunities to generate new business

Associate Project Manager, Event Management Experience

Procurement

• Support the implementation and ongoing refinement of scalable resourcing frameworks for a specific account or portfolio, ensuring alignment with client needs and delivery timelines.
• Identify and help manage external partners, including freelancers and contractors.
• Maintain an accurate and up-to-date roster of available resources within the assigned account, ensuring readiness and flexibility to meet shifting project demands.
• Collaborate with the delivery team across embedded solutions and events & experiences to align resource plans with evolving client and operational needs.
• Monitor labor rates and support budget considerations for resourcing decisions.
• Manage onboarding team members including full time, freelancers and contractors, ensuring compliance with company standards and processes.
• Contribute to the development of standard operating procedures for scalable resourcing.
• Utilize technology platforms to support efficient tracking, scheduling, and reporting of resource activity.
• Stay informed on industry trends and labor market shifts to provide relevant input into resourcing strategies.
• Partner with the Team Manager to understand the broader account strategy and provide insight into resourcing challenges, opportunities, and performance.
• Manage and develop a team of scalable resources assigned to the account, offering coaching, performance feedback, and professional development support.
• Oversee team workload and capacity, addressing scheduling conflicts, resource gaps, and pressure points in partnership with planning leads.
• Act as the main point of contact for resourcing-related queries within the account, facilitating solutions and knowledge sharing across the team.
• Manage direct reports logistics including time-off planning, expense approvals, and general administrative oversight.
• Ensure the resourcing team builds and maintains strong, productive relationships with client contacts, representing the agency professionally and responsively.
• Support succession planning and business continuity within the account’s resourcing function and across FIRST, identifying growth and development opportunities for team members.

Resourcing Manager

• The Team Lead is responsible for collaborating with the Team Manager for a dedicated account, understanding the strategic approach to the client account, while providing on-the-ground insight into the client business and potential opportunities.
• This role will manage several company and client initiatives at a time, supporting C-level and senior stakeholders and will also be responsible for key business relationships and team management.
• This role may be required to support a book of work for planning, venue sourcing, attendee data management, roadshow management or event technology, depending on the role alignment.