Firefly

Customer Success Manager

• Manage full campaign life cycle from planning and contract, through end of campaign.
• Lead RFP strategy sessions, and produce thoughtful, creative and goal-oriented proposals to premium brands and advertisers.
• Partner with the Sales Team on select new business opportunities, recommending ideas, products and campaign strategies to meet clients’ objectives and success metrics.
• Assist in identifying advertising needs of clients in order to develop new revenue opportunities.
• Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth.
• Gather feedback from clients and communicate to relevant staff across the organization to improve Firefly’s overall company message, proposals, products and pricing.
• Oversee and successfully deliver our customer’s advertising campaigns
• Provide adhoc, mid and post-campaign analysis by creating and implementing valuable, actionable insights and recommendations to our clients

Sales

• Own and grow a portfolio of high-value accounts spanning major entertainment studios, streaming platforms, agency holding companies, and direct advertisers across the West region
• Serve as the senior relationship executive for studio and entertainment clients, navigating complex stakeholder structures across media, brand, and theatrical marketing teams
• Develop and execute account-level growth strategies that align Firefly's capabilities with the unique needs of entertainment marketers — from tentpole releases and streaming launches to franchise campaigns
• Drive net new revenue by identifying and closing strategic opportunities with studios, networks, streamers, and premium brands not currently in the Firefly portfolio
• Lead executive-level conversations and C-suite presentations with confidence, credibility, and a consultative point of view
• Serve as a thought leader and market voice for Firefly — representing the company at industry events, studio briefings, and agency summits
• Partner cross-functionally with Marketing, Creative Strategy, Client Success, and Revenue Operations to develop bespoke solutions and deliver exceptional campaign outcomes
• Provide disciplined pipeline management, accurate forecasting, and executive-level revenue reporting through Salesforce
• Translate campaign performance data into strategic narratives and optimization recommendations that deepen client relationships
• Stay ahead of trends across the entertainment marketing landscape, digital media, programmatic, and OOH to identify emerging opportunities for clients and Firefly.

Customer Success Manager

Sales Director