Customer Success Manager

Firefly

Customer Success Manager overseeing full campaign life cycle in out-of-home ad network. Driving innovative advertising solutions for premium brands and advertisers from planning to delivery.

Posted 6/6/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Manage full campaign life cycle from planning and contract, through end of campaign.
Lead RFP strategy sessions, and produce thoughtful, creative and goal-oriented proposals to premium brands and advertisers.
Partner with the Sales Team on select new business opportunities, recommending ideas, products and campaign strategies to meet clients’ objectives and success metrics.
Assist in identifying advertising needs of clients in order to develop new revenue opportunities.
Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth.
Gather feedback from clients and communicate to relevant staff across the organization to improve Firefly’s overall company message, proposals, products and pricing.
Oversee and successfully deliver our customer’s advertising campaigns
Provide adhoc, mid and post-campaign analysis by creating and implementing valuable, actionable insights and recommendations to our clients

Requirements

What you’ll need

Sales planning or after sales support experience,
Understanding of out-of-home and/or digital advertising
Experience working with sales leadership, marketing, operations, product and creative partners
Ability to successfully work under tight project deadlines
Demonstrate a repertoire of skills such as scheduling, prioritizing, organizing, planning, problem solving, decision-making, financial savvy, attention to detail and follow through
Ability to understand products and effectively identify how it can provide value to a prospective customer
Excellent written and verbal communication skills
Ability to cultivate a “story” to describe in our proposals how Firefly’s products will meet or exceed client’s advertising goals Highly organized and detail-oriented self-starter with proven problem solving skills
Comfortable in a fast-paced sales-driven work environment
History of effective cross-functional collaboration across multiple office locations
Programmatic advertising experience is a plus.

Benefits

Comp & perks

401(k) retirement savings plan
hybrid working
unlimited PTO
Access to curated learning materials through Udemy Business
Support through Meditopia for work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales planningafter sales supportout-of-home advertisingdigital advertisingprogrammatic advertisingcampaign analysisproposal developmentclient needs assessmentrevenue opportunity developmentproject management

Soft Skills

communicationrelationship buildingorganizational skillsproblem solvingdecision-makingattention to detailtime managementcollaborationcreativityself-starter