Firefighters First Credit Union

Manager

• Managing all regional office operations.
• This includes performing routine audits as necessary and fulfilling fiduciary responsibilities.
• Ensuring members’ needs are met through a consultative approach, going above & beyond whenever possible through multiple channels.
• Promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events.
• Handling escalations which include researching and responding to member inquiries in a timely manner.
• Effectively managing lending and deposit pipelines.
• Forecasting and scheduling teams to provide members with adequate coverage each day.
• Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU’s mission, vision, and values.

Branch Manager