Virtual Personal Banker

Firefighters First Credit Union

Member Advisor supporting Virtual Branch at Firefighters First Federal Credit Union. Focus on member service, financial product recommendations, and credit card management.

Posted 7/10/2026full-timeRemote • Alabama, Arizona, Colorado, Connecticut, Idaho, Kentucky, Mississippi, Montana, Nevada, New Mexico, New York, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $58,557 - $65,063 per yearWebsite

About the role

Key responsibilities & impact

Recommend FFCU financial products and services to members to meet individual member needs.
Process and manage member accounts and/or open new and sub-accounts.
Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
Process and manage credit and debit cards.
Troubleshoot, research, respond, and provide training on member services technology and related issues.
Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
Participate in special projects and perform other assignments as needed.
May occasionally travel to attend meetings, conferences, training, or other work-related events.

Requirements

What you’ll need

Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
Experience with consumer loan application and processing.
Experience with account opening and teller transactions.
High School Diploma or GED
All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

Benefits

Comp & perks

Competitive salary with a pay for performance bonus
Fully paid Medical, Dental, and Vision benefits package for employees.
Fully paid Life insurance, AD&D, short and long-term disability coverage
401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
Pet Insurance
3 weeks of PTO annually including 2 ½ days of float time.
9 paid holidays plus 2 half days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Loan Application ProcessingAccount OpeningTeller TransactionsCredit Card ManagementFinancial Product Recommendations

Soft Skills

TroubleshootingResearchCollaborationTraining

Certifications

High School DiplomaGEDBondable Status