Fintel

Cloud Engineer

• Design, build and operate our multi-cloud and hybrid-cloud platform across at least two of the top-three providers (AWS, Azure and/or Google Cloud), plus on-prem/hybrid connectivity where needed.
• Build and own an internal developer platform and self-service "golden paths" that make cloud infrastructure feel invisible and commoditised for engineering, data and product teams; and their AI agents.
• Deliver everything as code: infrastructure-as-code, GitOps, reusable modules, CI/CD pipelines and policy-as-code guardrails.
• Leverage AI agents extensively to automate and optimise platform work - provisioning, cost and performance optimisation, incident response, remediation and documentation.
• Prepare the infrastructure for AI agents as first-class "engineers": safe machine identities, scoped permissions, sandboxes, approval workflows and audit trails so agents can provision and operate infrastructure within tight guardrails.
• Embed a zero-trust security model across identity, network, workloads and data for both human and machine/agent identities; secure by default, least privilege, secrets management and continuous compliance.
• Apply SRE practices - SLOs/SLIs, observability, capacity planning, resilience and blameless incident management - to keep the platform reliable and cost-efficient.
• Partner with data engineering to design and optimise data pipelines, data stores and large-scale analytics infrastructure such as BigQuery, including query, cost and performance tuning.
• Mentor engineers, set technical direction and champion strong platform and security engineering standards across the organisation.

Cloud Platform Engineer – Senior/Lead

Account Manager

• **Turn great telephone customer service skills into a career in Financial Services!******
• **What we're proud of:**
• - **Supporting **over 4,000 mortgage brokers / intermediaries across the UK
• - **Enabling best outcomes **for clients through our award-winning mortgage club** **
• - **Helping advisers diversify **with specialist lending solutions, plus ancillary products and services
• **Role Overview: ******As a Telephone Account Manager, you'll support mortgage advisers over the phone and by email, helping them navigate queries, access valuable services, and get the most from their membership. Whether you're already working in financial services or bringing strong customer service experience from another sector, we'll provide the training and support needed to build your knowledge and develop your career.****Internally, this role is called Key Relationship Consultant (Telephony).

Telephone Account Manager – Mortgages

Director

• Lead the product strategy for a market-leading portfolio of adviser technology solutions that help financial professionals make smarter decisions every day.
• Reporting to the Chief Product Officer, the Product Director will define and deliver the vision, strategy, and commercial performance of Defaqto's Adviser Technology product portfolio.
• You will bring together multiple SaaS products into a compelling market proposition, ensuring exceptional customer outcomes and sustainable business growth.
• Working closely with senior stakeholders, including the Executive Committee, you will drive investment decisions, roadmap prioritisation, and product innovation.

Product Director – Adviser Technology

Executive

• Connect with existing members through targeted outreach campaigns, promoting relevant services, events, and opportunities
• Keep the community informed and engaged
• Collaborate with internal teams and external partners to support business growth and engagement
• Track, record, and share campaign performance metrics with relevant stakeholders
• Maintain accurate and up-to-date records in the CRM system
• Build and maintain positive relationships with third-party partners
• Identify and help develop new business opportunities across internal and external teams
• Attend events when needed to support outreach and relationship-building efforts
• Provide general support to the wider team, including additional tasks as needed

Campaigns Outreach Executive

General

• Provide dependable administrative, coordination and organisational support to ensure colleagues, visitors and leaders have an efficient working environment.
• Open the Haddenham office on the 3 days you're working from there.
• Act as a trusted first point of contact for employees, directing queries to the appropriate internal teams (e.g., Facilities, IT, relevant business functions).
• Facilitate and welcome visitors, ensuring a smooth experience from arrival to departure.
• Assisting the facilities team where requested.
• Prepare documents, spreadsheets and presentations to support senior leaders and wider business teams.
• Take clear minutes and notes during meetings and ensure actions are captured and circulated appropriately.
• Coordinate monthly company huddles, including logistics, materials, and producing Q&A documents following the sessions.
• Support engagement initiatives and activities delivered by teams such as the Social Committee and Employee Experience Forum.
• Act as a role model and champion for employee wellbeing, culture and values.
• Assist with compiling information, updates and materials needed for business-wide communication channels.
• Help maintain organised and accurate records, documents, and shared information spaces.
• Chase and track completion of essential administrative tasks such as objective setting, performance review steps, or other business wide processes.
• Provide general administrative and coordination support as required, helping the business operate effectively and efficiently.

Business Support Coordinator

Analyst

• Process commission payments from start to finish, making sure everything is accurate before payments are made
• Check and match incoming payment data against system records and bank receipts to ensure everything balances
• Review and clean data received from lenders to make sure it’s complete and correct
• Help calculate and prepare payments to members in line with agreed terms
• Investigate and resolve any differences, missing payments or incorrect amounts
• Act as a point of contact for queries from lenders and members, providing clear updates and support
• Support weekly and month-end checks to ensure all payments are fully accounted for
• Keep clear records and documentation to support audit and control processes
• Work closely with wider teams (finance, operations, sales) to resolve issues and improve processes
• Assist with supplier invoices, payments and reconciliations as part of the wider finance teams

Cloud Platform Engineer – Senior/Lead

Telephone Account Manager – Mortgages

Product Director – Adviser Technology

Campaigns Outreach Executive

Business Support Coordinator

Commission Payments Analyst