Finsolutia

Customer Support

• Respond to client inquiries through our support system (Intercom) in a timely, professional, and empathetic manner
• Diagnose and resolve common customer problems, escalating more complex issues to product or development teams when needed
• Help users understand how to navigate our platform, sharing tips and tutorials as needed
• Identify recurring issues and share customer insights with the Product and Customer Success teams to improve the overall experience
• Lead and support onboarding sessions for new clients, ensuring a smooth and engaging start on the platform
• Participate in internal team syncs to align on common customer challenges and solutions
• Deliver online training sessions and product webinars to present new features and ensure customers stay up to date with platform developments

Customer Support Specialist, Spanish Market

Analyst

• Mortgage Lending (Residential) – Servicing on Demand: processing transactions, drafting contracts and handling financial/repayment plans;
• Debt Management: uploading and validating mortgage loan data;
• Product and Systems Management: process control, monitoring and quality assurance;
• Training on organizational processes

Middle Office Analyst

QA Engineer

• Perform manual functional testing of core platform features and new releases.
• Verify and validate bug fixes delivered by the development team.
• Create, update, and execute test cases and regression test checklists.
• Collaborate closely with Product Managers and Developers to ensure all acceptance criteria are met.
• Document test results, report issues clearly, and follow up on their resolution.
• Contribute to continuous improvement of the QA process and test coverage.
• Support release validation and user acceptance testing (UAT).

Functional Tester, QA – B2B SaaS

Data Engineer

• Designing and developing data models, ETL pipelines and data integration processes by integrating data from various sources (databases, APIs, streaming platforms, etc.)
• Ensuring every DWH process precision, efficiency and scalability through monitoring, tuning and optimizing the platform.
• Help expanding data models of our Data Warehouse and our Data Marts by designing robust structures, tables, and objects.
• Implement data quality checks, monitoring, and governance standards.
• Design and build impactful Power BI reports and dashboards (Operational, Strategic & Analytical).
• Define and implement best practices, guidelines, and repeatable processes to drive efficiency and quality.
• Deliver insights that help the business monitor KPIs and make informed, data-driven decisions.

Senior Data Warehouse Engineer

Customer Success Manager

• Manage and optimize customer communication via Intercom.
• Lead and support onboarding sessions for new clients.
• Deliver online training sessions and product webinars.
• Address client questions and issues quickly.
• Promote feature adoption by helping customers discover relevant functionalities.
• Act as the voice of the customer, sharing insights with product and tech teams.

Customer Success Specialist, Intercom

Business Analyst

• Elicitation of business requirements and proposal of functional solutions
• Analysis and documentation of processes related to credit, real estate and valuations
• Preparation of functional specifications and technical support documents
• Design, planning and execution of functional tests against the defined requirements
• Business process modelling and support for their implementation in internal systems.

Business Analyst – Real Estate, Property Valuation

Graphics Designer

• Develop visual identities, logos, and branding aligned with Finsolutia’s values and positioning, always with a clear and simplified visual language;
• Create digital content for social media campaigns, email marketing, and digital ads that are both aesthetic and strategically effective;
• Design and deliver materials for corporate events (stands, visual supports, flyers, catalogues, invitations, etc.) ensuring consistency and storytelling that connects emotionally with the audience;
• Guarantee visual coherence across all deliverables, avoiding inconsistencies between formats (logos, banners, presentations, etc.);
• Apply balanced composition, clear hierarchy, and thoughtful use of space and color to strengthen brand impact;
• Collaborate with cross-functional teams (Marketing, Product, Sales, IT) with openness to feedback and a constructive mindset;
• Ensure organized workflows — well-structured files, layers, and nomenclatures — to facilitate teamwork and future iterations;
• Innovate by testing new tools, workflows, and approaches — including AI-powered design solutions and updated design trends;
• Create and adapt presentations, decks, and sales materials (PowerPoint proficiency is valued);
• Bonus: Support with motion graphics and animation for multimedia projects.

Graphic Designer

Analytics Engineer

• Develop and implement advanced T-SQL procedures and functions, ensuring efficiency and scalability
• Write optimised SQL queries to integrate with other applications and manage end-to-end ETL processes
• Design robust database structures, tables, and objects
• Define and implement best practices, guidelines, and repeatable processes to drive efficiency and quality
• Design and build impactful Power BI reports and dashboards (Operational, Strategic & Analytical) using DAX, Power Query, and advanced data modelling
• Deliver insights that help the business monitor KPIs and make informed, data-driven decisions
• Ensure the reliability and performance of developed reports and dashboards for both internal and external users
• Work with Excel, Power BI, and PivotTables to extract, transform, and analyse data effectively

ETL Developer

• Atuar como elo entre as equipas técnicas (redes, infraestruturas, sistemas, segurança) e a área de compliance, com foco no levantamento e análise de requisitos no âmbito dos sistemas de informação.
• Levantar e analisar requisitos técnicos junto das equipas de redes, sistemas, infraestruturas e segurança.
• Compreender arquitecturas técnicas, fluxos de rede, políticas de segurança e funcionamento dos sistemas.
• Documentar processos e requisitos técnicos de forma clara e estruturada, suporte a iniciativas regulatórias, auditorias ou de melhoria.
• Apoiar no mapeamento de riscos técnicos a partir da análise dos sistemas e infraestruturas existentes.
• Colaborar com arquitectos, engenheiros e outros analistas para manter uma visão coerente e integrada da infraestrutura tecnológica.