Chief Marketing Officer
Dutch Business Network
Swift
Job Level
Senior
Tech Stack
Swift
About the role
- What You’ll Do
- Build Finom’s user research function from scratch, setting up the operating model, methodologies, tools, and rituals that scale.
- Lead, coach, and grow a small team of user researchers, while leading and executing high-impact research projects.
- Champion customer-centricity across the product organization, helping product managers and designers lead their own research to turn insights into action.
- Partner with senior leadership to ensure research is represented in strategic decisions, from product vision to market expansion.
- Design and evangelize recruitment, synthesis, and documentation standards that help us continuously learn and share knowledge across teams.
- Be a driving force for cross-functional alignment, making sure we’re focused on the right customer problems at the right time.
Requirements
- Who You Are
- You’re an experienced user researcher with 7+ years in UX or product research, with at least 2 years in a leadership or team-building role.
- You’ve built or significantly scaled a research practice in a startup or scale-up environment.
- You’re pragmatic and action-oriented — you know when “just enough” research is the right amount.
- You’re comfortable in ambiguous, fast-moving environments, and can bring clarity without needing perfect structure.
- You’re deeply familiar with both qualitative and quantitative methods, and you know how to adapt to the situation.
- You’re a great communicator — you can influence product and company direction through storytelling and insight.
- You’re passionate about building tools, rituals, and culture that elevate the voices of our users inside the company.
- Nice to Have
- Experience working on B2B fintech or SaaS platforms, especially for entrepreneurs or small businesses.
- Experience working with or interpreting product analytics data (PowerBI, Amplitude, Metabase).Familiarity with design thinking, Jobs To Be Done, or continuous discovery frameworks.
- Experience with international user research across European markets.
