User Researcher

• What You’ll Do
• Build Finom’s user research function from scratch, setting up the operating model, methodologies, tools, and rituals that scale.
• Lead, coach, and grow a small team of user researchers, while leading and executing high-impact research projects.
• Champion customer-centricity across the product organization, helping product managers and designers lead their own research to turn insights into action.
• Partner with senior leadership to ensure research is represented in strategic decisions, from product vision to market expansion.
• Design and evangelize recruitment, synthesis, and documentation standards that help us continuously learn and share knowledge across teams.
• Be a driving force for cross-functional alignment, making sure we’re focused on the right customer problems at the right time.

Lead User Researcher

Senior UX Researcher