Product Manager, Risk Adjustment Coding Data Integration
Datavant
SDLC
Manager, Virtual Intensive Outpatient Operations
Lyra Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $97,750 - $152,000 per year
Job Level
SeniorLead
Tech Stack
Swift
About the role
- Own and optimize the full admissions lifecycle — from initial outreach/referral through program onboarding.
- Coordinate cross-functional teams and systems to meet or exceed service standards.
- Remove bottlenecks to deliver timely, high-quality onboarding for members at all acuity levels.
- Develop and track KPIs (e.g., onboarding cycle time, member satisfaction). Ensure performance across the vIOP operation is meeting or exceeding established SLAs.
- Present trend analyses and recommendations to leadership to enhance service operations
- Monitor strategic initiatives aimed at improving performance to ensure timely execution.
- Lead and mentor onboarding specialists; instill a culture of empathy, accountability, and performance
- Develop training programs and growth pathways for frontline staff
- Implement scalable workflows to support a growing, diverse patient population.
- Conduct root-cause analyses on operational pain points, introducing solutions that enhance speed, quality, and member experience.
- Collaborate with clinical, technology, compliance, and marketing teams to streamline processes and align strategies with growth goals.
- Partner closely with billing and credentialing teams to ensure smooth handoffs and create feedback loops that measure the effectiveness of our processes.
- Design member communication strategies to clearly convey program value and next steps.
- Serve as an escalation point for complex onboarding needs, ensuring swift resolution with empathy.
- Work cross-functionally with marketing and growth teams to ensure patient engagement and referral activation strategies are aligned with existing growth targets.
- Lead daily operational components to maintain care plan adherence, care team alignment, enable accurate billing, and drive cross functional execution
- Conduct root-cause analysis of onboarding friction points.
- Introduce innovations to elevate the member experience from onboarding through discharge.
Requirements
- 7+ years of relevant experience, including 3+ years in operational leadership (healthcare or behavioral health preferred).
- 3+ years of management experience with a proven ability to build new teams or programs with measurable organizational impact.
- Expertise in designing and implementing performance metrics and operational models.
- In-depth knowledge of healthcare onboarding processes and applicable regulations.
- Proficiency with EHR platforms, scheduling systems, and remote collaboration tools.
- Track record of leading high-performance teams in mission-driven, fast-paced environments.
