Director, Service Operations
Finning
full-time
Posted on:
Location Type: Office
Location: Fort McKay • Canada
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Job Level
About the role
- Lead branch performance through high quality field and shop operations while building strong, long term customer relationships
- Set clear direction, champion safety and people development, and consistently model Finning’s commitment to service excellence
- Manage day-to-day branch operations, assets, finances including planning, managing and reporting of branch financial results, assets and facilities requirements
- Own successful execution on the customer contract (if applicable)
- Create annual budget, forecasting and review applicable contract management emails if required
Requirements
- Minimum 8-10+ years of progressive supervisory or leadership experience, preferably within a service, repair, or execution focused environment
- Strong mechanical aptitude with the ability to expand technical expertise and applied operational knowledge
- Proven leadership capability, including coaching, mentoring, team development, performance management, and the application of Performance Improvement Plans
- Strong interpersonal, written, verbal, and presentation skills, with the ability to influence at all levels and build effective, trust-based relationships
- Demonstrated business and financial acumen, including strategic planning, budgeting, forecasting, and sound decision making
- Strong analytical and problem-solving skills with the ability to balance operational priorities and customer expectations
- Thorough understanding of labor relations and grievance resolution processes
- Comprehensive knowledge of service and parts operations, work order cycles, sales processes, warranty programs, and goodwill practices
- Deep understanding of operational processes, industry challenges, best practices, and customer requirements
- Proven commitment to safety leadership, including completion of Leadership for Safety Excellence training
Benefits
- Relocation support provided if you do not reside in the Fort McMurray area
- Commitment to a diverse and inclusive environment
- Equal opportunity employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budgetingforecastingperformance managementcontract managementfinancial reportingmechanical aptitudeanalytical skillsproblem-solvingoperational processesservice and parts operations
Soft Skills
leadershipcoachingmentoringteam developmentinterpersonal skillswritten communicationverbal communicationpresentation skillsinfluencingrelationship building
Certifications
Leadership for Safety Excellence training