Finning

Technical Support Analyst

Finning

full-time

Posted on:

Location Type: Office

Location: Fort McMurray • Canada

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide tier-2 technical support for specialized PC hardware, Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects.
  • Provide an elevated level of support to the regional executive and executive assistants in the region
  • Provide technical expertise and support for desktop related projects (20%)
  • Implementation and coordination of hardware and software enhancements and upgrades
  • Smart hands support for provisioning and supporting of all related IT technologies in regional branches.
  • Management of regional branch IT assets and coordination of the asset refresh process.
  • Investigating and recommending technical solutions in support of the desktop environment
  • Ensure employees have proper documentation to support the products
  • Work with internal IT team to ensure issues are resolved in a timely manner
  • Ensure asset tracking is current
  • Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality

Requirements

  • Minimum 2-3 years' experience in IT support in a medium to larger complex organization.
  • Technical knowledge of Windows 10 deployment and support best practices
  • Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
  • Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.
  • Working knowledge of device encryption technology, anti-virus, anti-spam, anti-malware software technologies
  • Technical knowledge of mobile and related technology
  • Understanding of change control and change management processes related to IT
  • Basic understanding of network technologies and Windows Server infrastructure
  • Basic knowledge of Wi-Fi and cellular network technology
  • Basic understanding of network technologies and Windows Server
  • Post-Secondary education in a related discipline and certification in Information Technology.
  • MCSE and MCSA would be an asset
Benefits
  • At Finning, we prioritize creating a diverse and inclusive environment.
  • Collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows 10 deploymentOffice 365SCCM 2016client managementimage managementapplication deploymentdevice encryption technologyanti-virus softwareanti-spam softwareanti-malware software
Soft Skills
technical supportcommunicationdocumentationrelationship managementconfidentialityproblem-solvingcoordinationinvestigationtimelinessprofessionalism
Certifications
MCSEMCSAInformation Technology certification