Collaborate with the BizOps team to manage day-to-day operations across multiple product teams.
Maintain and continuously improve standard operating procedures, workflows, and documentation to ensure consistency, quality, and scalability.
Monitor operational performance metrics and dashboards to identify trends, bottlenecks, and errors, then partner with team leads to design and implement concrete improvements.
Maintain staffing and operating forecasts for offshore teams, including headcount planning, capacity modeling, and performance reporting to internal stakeholders.
Collaborate with Product leadership and the Executive team on ways to improve product operations.

Requirements

Bachelor’s degree in Business, Operations, or a quantitative field like Economics, Statistics, or Mathematics.
1-3 years of experience in operations, management consulting, finance, or a related analytical field.
Demonstrated experience owning and improving processes end-to-end, from diagnosing issues to rolling out and monitoring changes.
Strong organizational skills, attention to detail and ability to balance multiple priorities.
Excellent communication and interpersonal skills.
Intermediate to advanced Excel/Google Sheets experience.
Experience with analytics or project management tools, such as Jira, Notion, Sigma, Tableau, etc.

Benefits

Location: We operate on a hybrid schedule, with in-office days at our newly renovated NoHo office
Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
Competitive Compensation: Competitive base salary + Pre-IPO equity
Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym and tech stipends, and lunch provided every day.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operations managementprocess improvementdata analysiscapacity modelingperformance reportingforecastingmetrics monitoringworkflow documentationanalytical skillsquantitative analysis

Soft Skills

organizational skillsattention to detailcommunication skillsinterpersonal skillsability to balance prioritiescollaborationproblem-solvingleadershipadaptabilitycritical thinking