Findigs, Inc.

Revenue Operations

• Oversee and optimize key systems and processes supporting marketing, sales, and account management, including CRM, automation tools, and analytics platforms (e.g., Salesloft, Salesforce, Hubspot, Nooks, Docusign)
• Lead the design, implementation, and scaling of revenue operations infrastructure to support growth from $25M to $50M+ ARR
• Support sales and revenue and technical implementation leadership with sales enablement and training where appropriate to help ramp new hires up on our tools and sales playbook
• Drive Salesforce customization, integration, and optimization to align with business needs, including building sales methodologies into the platform
• Analyze sales pipelines, forecasting, and performance metrics to provide actionable insights, improve accuracy, and inform strategic decisions
• Collaborate with cross-functional teams (Marketing, Sales, Product, and Finance) to align on revenue goals, streamline workflows (e.g., deal desk, implementation hand-offs), and eliminate bottlenecks
• Develop and implement data-driven strategies for pipeline management, deal velocity, and revenue forecasting using tools like Salesforce, Tableau, or similar
• Build and mentor a high-performing RevOps team, fostering a culture of continuous improvement and operational excellence
• Stay abreast of industry best practices in RevOps for B2B SaaS, adapting them to our PropTech focus.

Head of Revenue Operations

Accounting Manager

• Own core accounting processes including month-end close, reconciliations, journal entries, and variance analysis.
• Partner with leadership to improve financial visibility through reports, forecasts, and performance analysis that support strategic decision-making.
• Partner with external accountants and auditors to ensure compliance with GAAP and other regulatory requirements.
• Support tax compliance, audit readiness, and ensure proper documentation of policies and procedures.
• Manage the end-to-end Accounts Payable and expense management function utilizing tools like Ramp/similar SaaS, ensuring compliance with approval workflows and internal policies.
• Support the continuous optimization and automation of the AP function.
• Collaborate with the Product team to design an ideal customer experience for flow of funds.
• Partner with Customer Success and Sales to refine the order-to-cash operations (including billing systems like Stripe) and promote strong internal controls.
• Monitor accounts receivable and perform collections follow-up, leveraging collections automation software to ensure timely cash flow.
• Actively assist in drafting and maintaining accounting policies, narratives, and process documentation to create a strong foundation for the internal control environment.
• Evaluate, implement, and optimize financial systems, tools, and automation, including AI tooling, to reduce manual tasks and improve accuracy.

Senior Accounting – Operations Associate

Account Executive

• Own and execute complex sales cycles by selling directly to C-level executives.
• Develop and lead a strategic account plan for a defined territory.
• Orchestrate a cross-functional internal team to drive the deal to close.
• Expertly navigate complex organizational structures and procurement processes.
• Act as the voice of the Enterprise customer internally.

Enterprise Account Executive

Sales Development Rep

• Strategically research and identify high-value prospective customers, developing a deep understanding of their complex business needs and pain points.
• Execute sophisticated outreach sequences across multiple channels, including cold calling, email, social media, and in-person visits, to introduce Findigs' advanced value propositions to key decision-makers.
• Routinely schedule and qualify high-quality sales meetings, demos, and follow-up calls to consistently advance prospects through the sales cycle for the Account Executive team.
• Maintain accurate, up-to-date records of all sales activities and customer information in Salesforce, ensuring data integrity and contributing to pipeline forecasting.
• Act as a subject matter expert, staying current with industry trends, competitive landscape, and comprehensive product knowledge to handle advanced prospect objections.
• Consistently exceed quota and sales targets while actively contributing to a positive, growth-oriented team environment.
• Proactively collaborate with Sales, Marketing, and Leadership to optimize lead generation, refine messaging strategies, and test new outreach tactics.
• Mentor new SDRs, sharing best practices and contributing to the overall development and success of the team.
• Future opportunities to make an impact in other parts of the business including marketing, processes and operations, customer success, and more.

Senior Sales Development Representative

• Secure new customers by selling directly to property management executives and leaders.
• Partner closely with a dedicated lead-generating Sales Development Representative to strategically fill and qualify your pipeline.
• Collaborate with our post-sales Implementation and Customer Success teams to ensure every closed deal successfully transitions for long-term success and maximizes the value of Findigs.
• Expertly navigate a high-volume pipeline of opportunities simultaneously, working through a rapid 1-3 month sales cycle on average.
• Work cohesively with the Findigs Product team to escalate prospect requests, challenge the status quo, and expand our platform's use cases.
• Partner with internal technical teams to accurately position integrations and technical requirements with prospects.
• Track all customer details and maintain vigilant Salesforce hygiene to effectively forecast predictable revenue.

SMB Account Executive

Product Manager

• Lead core platform initiatives across Data and Core Engineering to improve scalability, reliability, and performance.
• Own end-to-end discovery and delivery for complex, technical initiatives by translating system-level challenges into clear business outcomes.
• Drive roadmap definition and prioritization in close partnership with Engineering, Data, and Design leads.
• Establish measurable success metrics for platform investments and lead post-launch analysis to inform iteration.
• Enable cross-functional visibility and communication, ensuring GTM, Ops, and Customer Success teams are aligned and informed on upcoming changes.
• Coach and mentor early-career PM team members, helping establish best practices for discovery, measurement, and stakeholder communication.
• Partner with leadership to evolve how we define and communicate the roadmap, align cross-functional priorities, and strengthen our execution discipline.
• Collaborate with Data teams to improve data quality, observability, and internal data productization — foundational for analytics, fraud detection, and automation.
• Gradually expand scope to include Fraud initiatives, driving innovation in fraud signal detection, document verification, and trust infrastructure.

Senior Product Manager

Operations

• Provide executive oversight of offshore operations, ensuring cultural leadership, high-engagement atmosphere and alignment with U.S. strategy.
• Own day-to-day execution across Underwriting, Pet Verification, Tagging, and Support.
• Grow and manage U.S. operations, driving performance, growth, and integration with international teams.
• Lead, mentor, and hold operational managers accountable to business goals.
• Oversee staffing strategy, workforce planning, hiring, and cost efficiency.
• Partner with QA/Training to enhance onboarding, training, and quality controls.
• Collaborate with Business Operations, Product, and finance to streamline workflows, scale processes, and drive forecasting.
• Drive support excellence by monitoring KPIs and surfacing insights through BI, analytics, and AI tools.
• Travel at least twice annually to regional offices to onboard, align, and connect in person.

Senior Manager, Global Operations and Support

Customer Success Manager

• Serve as a strategic advisor and primary point of contact for a portfolio of enterprise and key mid-market clients, ensuring they achieve their business outcomes using the Findigs platform.
• Develop and execute strategic account plans that drive platform adoption, retention, and expansion opportunities within your portfolio.
• Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals.
• Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion.
• Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies.
• Act as the voice of the customer, translating complex client feedback and requirements into actionable insights for our Product and Engineering teams.
• Contribute to scaling and refining our customer success practice by helping define playbooks, processes, and best practices for our enterprise segment.
• Navigate and resolve complex client escalations with a sense of urgency, collaborating with internal teams to ensure timely and effective resolution.
• Mentor and guide members of the Customer Success team, sharing your expertise in enterprise account management.