Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction.
Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Marketing and Executive leadership.
Conduct in-depth architectural assessments of customers’ employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance.
Diagnose and resolve complex technical problems across authentication flows (particularly OAuth), API integrations, and data pipeline issues, exploring creative alternative solutions when standard approaches fall short.
Develop and implement customized engagement plans tailored to each account’s maturity, integration complexity, and growth potential.
Generate monitoring of key account health metrics, identify early warning signals, and take proactive action to mitigate churn risk.
Provide domain-specific guidance to developers, leveraging solid expertise in payroll, benefits, HR systems, and the broader employment data ecosystem.
Advance Finch’s developer documentation and resources so that integrating with Finch is as self-serve as possible.
Explain complex technical concepts effectively to both developers and non-technical stakeholders, adapting communication style to the audience.

Requirements

5+ years of experience in a customer-facing technical role such as Solutions Engineering, Solutions Architecture, Technical Account Management, Professional Services, or Developer Success.
A track record of independently managing a portfolio of technical accounts and driving measurable impact.
Strong diagnostic skills: you can read logs, interpret error codes, trace request flows, and resolve complex API and integration issues.
A strong understanding of API design and development, including REST APIs, webhooks, OAuth, and data-portability patterns.
Comfort working across the stack: you’ve touched Node.js, SQL databases, and caching layers (e.g., Redis), even if you’re not regularly writing production code.
Excellent communication skills with the ability to context-switch fluidly across developers, business stakeholders, and executives.
Experience leading or coordinating small projects across teams—you’re comfortable setting direction, defining milestones, and keeping people aligned.
Creative problem-solving instincts - you don’t just follow the playbook; you explore alternative solutions and build new ones when needed.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

API designREST APIswebhooksOAuthNode.jsSQL databasesdata-portability patternsdiagnostic skillsintegration issuesemployment data pipelines

Soft Skills

communication skillscreative problem-solvingproject coordinationstakeholder managementadaptabilitycustomer satisfactiontechnical guidancemilestone definitionproactive actioncontext-switching