Finch

Account Manager – Growth

Finch

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $125,000 - $139,000 per year

About the role

  • Own and successfully renew a high-volume SMB book of business through proactive, value-driven customer engagement
  • Lead customer contract discussions, including renewal strategy, pricing alignment, add-on identification, and negotiation of mutually beneficial terms
  • Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into **scalable, repeatable playbooks**
  • Partner with Developer Success Engineering to surface at-risk accounts early and align on technical or product-driven retention strategies
  • Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets
  • Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes
  • Maintain strong stakeholder relationships, including C-level contacts when appropriate, to support long-term partnerships
  • Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems
  • Continuously test, document, and operationalize best practices that improve Finch’s renewal, expansion, and risk mitigation motions

Requirements

  • 2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API-driven products
  • Proven ability to manage **multiple concurrent renewals and negotiations** in a high-volume environment
  • Strong analytical mindset with experience using data to inform decisions and build scalable programs
  • Excellent communication and listening skills, with a collaborative and customer-first approach
  • Confident negotiator with a clear win-win philosophy
  • Track record of meeting or exceeding quota and retention targets
  • Comfort working cross-functionally with technical, product, finance, and operations teams
  • Ability to de-escalate issues, manage objections, and resolve conflict effectively
  • Highly organized, detail-oriented, and capable of operating autonomously while contributing to team goals
Benefits
  • Competitive equity with a **10-year exercise window**
  • Full medical, dental, and vision coverage (100% for employees, 85% for dependents)
  • Unlimited PTO (with a 3-week minimum)
  • 401(k) plan
  • Regular team offsites and meetups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscontract negotiationrenewal strategypricing alignmentrisk mitigationcustomer engagementscalable programsrevenue forecastingexpansion revenueSaaS
Soft Skills
communicationcollaborationnegotiationanalytical mindsetcustomer-first approachconflict resolutionorganizational skillsdetail-orientedautonomystakeholder management