Finastra

Principal Product Delivery Manager

Finastra

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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Job Level

Lead

About the role

  • Planning & Portfolio Process Management: Support PI Planning, ongoing prioritization, and quarterly planning activities across assigned products.
  • Manage portfolio lifecycle gates (PLM) and ensure all artifacts, approvals, and checkpoints are met.
  • Maintain alignment and structure between Aha and Jira, ensuring the “layer cake” view remains accurate and consistent.
  • End-to-End Delivery: Lead cross-product program delivery, ensuring all dependencies, milestones, and risks are actively managed.
  • Coordinate pilot programs, overseeing rollout plans, feedback loops, and success metrics.
  • Drive delivery execution for releases and hotfix versions, partnering with CPO, CTO, and COO teams to prioritize and resolve issues.
  • Risk, Issue & Escalation Management: Partner with CTO and COO organizations to manage risk, issues, and ERM processes, ensuring transparent tracking and mitigation.
  • Conduct customer impact assessments for key changes, hotfixes, or release adjustments.
  • Manage, track, and prioritize escalations in partnership with CTO and CPO teams, ensuring rapid triage and cross-functional alignment.
  • Client & Stakeholder Communication: Track clients, latest versions, implementation or upgrade status as required.
  • Support client communication related to release timelines, notes, and updates in partnership with Product Heads, Sales, and Operational teams.
  • Ensure internal and external stakeholders have accurate, timely visibility into delivery progress.
  • Release & Change Management: Lead the Release & Change Management process, including weekly, monthly, and quarterly cycles.
  • Oversee the Release Readiness process, ensuring all packages, documentation, approvals, and dependencies are complete prior to deployment.
  • Track and follow up on outstanding items to ensure release adherence and quality.
  • Tools, Reporting & Operational Excellence: Manage Kantata tasks and reporting requirements for each release and Hotfix.
  • Manage the Aha reporting process to ensure transparency and consistency across teams.
  • Contribute to continuous improvement of product delivery processes, tooling, and KPIs.

Requirements

  • 5+ years in Product Operations, Program Management, Release Management, or related delivery role.
  • Strong understanding of agile delivery, PI Planning, and product lifecycle management.
  • Proven ability to manage multiple cross-functional programs simultaneously.
  • Excellent communication skills with experience engaging clients and senior stakeholders.
  • Demonstrated ability to manage escalations, risks, and complex delivery scenarios.
  • Preferred Experience with Aha, Jira, and Kantata.
  • Background in SaaS, technology, or financial services environments.
  • Experience supporting large-scale release management and Change Control processes.
Benefits
  • Flexibility: Enjoy unlimited vacation, based on your location and business priorities.
  • Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
  • Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
  • Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
  • Sustainability: Benefit from paid time off for volunteering and donation matching.
  • DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
  • Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
  • Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
agile deliveryPI Planningproduct lifecycle managementrelease managementchange managementrisk managementescalation managementprogram managementportfolio managementcontinuous improvement
Soft Skills
communication skillsstakeholder engagementcross-functional collaborationproblem-solvingorganizational skillsleadershipclient managementprioritizationadaptabilityattention to detail