Financial Recovery Technologies

Client Service Operations Specialist

Financial Recovery Technologies

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $67,000 - $75,000 per year

About the role

  • Ensure Skematic’s clients remain clients by meeting their needs through professional, knowledgeable, and friendly service
  • Serve as a first line of reactive support to all Skematic clients by phone and email
  • Communicate effectively with clients of all varieties
  • Ensure the timely and accurate delivery of service
  • Own and oversee a large variety of operational processes
  • Optimize our clients’ usage of the Skematic platform by overseeing client-impacting operations
  • Autonomously managing projects and ensuring they result in a positive experience for our clients
  • Identify, measure and monitor results
  • Educate the clients about typical industry and company standards
  • Ensure clients’ operational needs are met by providing a clear line of communication between them and Skematic’s internal operations teams
  • Partner with Account Manger to drive proactive, strategic engagements across all clients

Requirements

  • A recent college graduate (business degree preferred)
  • Passionate about service standards, ideally with an interest in the financial services industry
  • Proficient with MS Excel and, ideally, comfortable handling large data sets
  • Excellent communication skills both verbal and written
  • Self-directed and detail oriented, able to work in a fast-paced environment with limited administrative support and hand holding
  • Excellent time management skills and attention to detail and adherence to deadlines.
Benefits
  • Competitive salary and bonus
  • Health, dental, vision
  • 401k (with company match)
  • Income protection plans (life, accidental death and dismemberment, short- and long-term disability) and access to a suite of voluntary benefits
  • Commuter Benefits
  • Employee Assistance Program
  • Fun, smart, diverse colleagues
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MS Exceldata analysis
Soft Skills
communicationtime managementattention to detailself-directeddetail orientedcustomer serviceproject management