Financial Recovery Technologies

Client Services Representative

• Ensure Skematic’s clients remain clients by meeting their needs through professional, knowledgeable, and friendly service
• Serve as a first line of reactive support to all Skematic clients by phone and email
• Communicate effectively with clients of all varieties
• Ensure the timely and accurate delivery of service
• Own and oversee a large variety of operational processes
• Optimize our clients’ usage of the Skematic platform by overseeing client-impacting operations
• Autonomously managing projects and ensuring they result in a positive experience for our clients
• Identify, measure and monitor results
• Educate the clients about typical industry and company standards
• Ensure clients’ operational needs are met by providing a clear line of communication between them and Skematic’s internal operations teams
• Partner with Account Manger to drive proactive, strategic engagements across all clients

Client Service Operations Specialist