Customer Success Manager
Nasdaq
Customer Success Representative, Bilingual French
Financeit
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as Bilingual Customer Success Representative for Financeit, answering Partner and Borrower questions and troubleshooting issues.
- Provide top-notch customer service via inbound and outbound phone calls and email.
- Respond promptly and maintain detailed notes and customer information.
- Oversee, post, reconcile, and balance daily financial transactions related to loan payments and reversals.
- Maintain strict service level agreements for payment processing and daily, weekly, and monthly reconciliations.
- Understand Financeit’s services and products to support partners and borrowers.
- Identify opportunities to improve the overall customer service experience and act as an internal champion for Partners/Borrowers.
- Work on special projects to improve customer experience.
- Schedule flexibility: full-time Monday–Friday between 9:00 AM and 9:00 PM with 1–2 weekend shifts per month on average.
Requirements
- Proven track record in client relationship management.
- Excellent verbal and written communication skills in English and French (required).
- Previous experience in payment processing, including cheque and cash handling, considered an asset.
- Strong multitasking abilities and the capacity to meet deadlines.
- Customer-centric mindset with a positive attitude.
- Problem-solver who follows through to resolution.
- Proficiency in MS Office or Google Suite.
- Availability between 9:00 AM – 9:00 PM, Monday to Friday, with an average of 1–2 weekend shifts.
- This hybrid role requires 2–3 days per week in our downtown Toronto office at The Well.
