Business Operations Lead
Boeing
National Account Manager
Fifth Third Bank
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteSalary
💰 $69,800 - $143,100 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for the day-to-day interaction, operations, and management of large-scale clients within the Newline Group, including Network branded card companies and program managers, industry leading payment processors, ISO’s, Payment Facilitators, and key strategic partners. Primary contact providing proactive and consultative support to maintain exceptional customer relations and expand relationships. Operational and product expert for the client; manage issue resolution, product enhancements and advocate with internal stakeholders (senior management, risk, IT, operations/accounting). Responsible for executive communication, process improvement, conducting certain risk management and operational responsibilities. Partner with external vendors on existing and new payment opportunities; assist in organic growth strategies and integration of new business. Manage existing large clients; implement program changes; manage enhancements and functionality rollouts; oversee program managers. Handle client requests related to change requests, marketing requests and exceptions; develop and maintain strategic plan; research competitor practices. Work with cross-functional teams on complex product development, implementation and servicing; maintain relations with key customers and partners. Deliver timely resolution of issues with business partners (IT, Operations, Business Controls, Compliance Financial Crimes, Accounting and Vendors). Ensure programs minimize financial and reputational risk; monitor industry trends and maintain knowledge of network rules and regulations.
Requirements
- Bachelor’s degree with an emphasis on Business, Finance or an equivalent combination of education and experience Minimum 3-5 years’ experience in Banking or Account Management or Payments Technology Ability to handle and prioritize multiple projects Capacity to quickly develop deep technical understanding of mobile wallet and digital payment processing, technology and capabilities Broad understanding of the Payments industry and supporting business systems Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint) Excellent analytical and presentation skills Excellent written and oral communication skills
