Supervision Manager
Bank of America
Manager, Transport Spectator Parking
FIFA
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Reporting organizationally to the Parking and Permitting Manager, the Spectator Parking Manager will be a key member of the FIFA26 Transport team, and work in close collaboration with Venue Business Strategy, Traffic Management and Venue Transport Teams.
- The Spectator Parking Manager will play a critical role in the implementation and management of spectator parking operations across select Host Cities for the FIFA World Cup 2026.
- This position will be based in Miami and will serve as the primary liaison between FIFA26 and the third-party vendor, JustPark, to ensure a seamless and efficient spectator parking experience.
- The role involves pre-tournament planning, coordination with internal and external stakeholders, technical integration into the FWC26 App, sales monitoring, reconciliation, and active operational support during the tournament period.
- This position requires strong organizational, analytical, and communication skills, with the ability to work in a fast-paced, dynamic environment.
- Assist with analysis of spectator parking inventory and develop parking allocation strategies for select Host Cities.
- Coordinate internal reviews and stakeholder inputs to finalize spectator parking solutions.
- Track and manage parking sales performance in collaboration with JustPark.
- Lead the development and documentation of Standard Operating Procedures (SOPs) for spectator parking within the Transport (TPT) department.
- Liaison with JustPark to ensure operational excellence and develop training programs between JustPark and Stadium staff.
- Collaborate with internal Functional Areas (FAs) to address spectator parking-related inquiries and requests.
- Ensures adequate staffing levels are developed and maintained during tournament time in Spectator Parking areas at each of the Stadiums.
- Coordinate integration of spectator parking features and validations into the FWC26 App, working with internal IT teams and third-party vendors.
- Ensure the Spectator Parking Customer Service Statement of Work (SOW) is developed and executed effectively by the vendor.
- During Tournament time, provide operational support from within the Transport Operations Center (TROC).
- Resolve live issues in coordination with Venue Business Strategy, Venue Transport Managers and Stadium Teams.
- Manage Point-of-Sale (POS) devices at each stadium to support on-site operations.
- Assist with nightly reconciliation and settlements in coordination with the Venue Business Strategy team.
- Support ad-hoc operational needs related to spectator parking logistics, communications, and tracking.
Requirements
- Bachelor’s Degree in Transport, Civil Engineering, Project management, Event Management, Major Sport events or a combination of education and experience relating to position.
- Master’s Degree is an additional asset
- 5+ years of experience in working in a mega-event environment or large-scale event operations, transportation, parking operations, or related field.
- Strong analytical and organizational skills; able to interpret sales and operational data to inform decision-making.
- Familiarity with smart parking systems, app integrations, or transportation technologies.
- Experience in planning and delivering a transport parking operating within a venue transport related role at a major event.
- Experience working in multi-functional event organizations and in dynamic and fast-paced environments.
- Proven experience managing vendors and coordinating across multiple stakeholders.
- Experience of leading a team and proven project delivery experience
- Must possess a valid driver’s license.
- Intermediate knowledge of administration and management principles
- Ability to work long hours and adapt to a high-pressure tournament environment.
- Passion for delivering exceptional spectator experiences.
- Background in customer service operations or live event control centers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
spectator parking operationsparking allocation strategiessales monitoringreconciliationStandard Operating Procedures (SOPs)Point-of-Sale (POS) managementsmart parking systemsapp integrationstransportation technologiesevent operations
Soft skills
organizational skillsanalytical skillscommunication skillsteam leadershipvendor managementstakeholder coordinationadaptabilitycustomer serviceproblem-solvingdecision-making
Certifications
Bachelor’s Degree in TransportBachelor’s Degree in Civil EngineeringBachelor’s Degree in Project ManagementBachelor’s Degree in Event ManagementMaster’s Degree
