Field Nation

Program Manager

• Serve as a trusted talent advisor to key buyers, designing tailored recruiting strategies that address unique goals and marketplace needs.
• Lead and execute scalable talent delivery programs, using data insights to identify gaps, measure performance, and drive continuous improvement.
• Partner cross-functionally with Sales, Customer Success, Product, Marketing, and Marketplace teams to align strategies, increase adoption, and ensure customer success.
• Contribute to the evolution of recruiting programs and tools by testing new approaches, refining processes, and sharing best practices through training and enablement.
• Support client success by resolving escalations, maintaining clear documentation, and influencing product enhancements based on buyer and provider feedback.

Program Manager, Talent Delivery

Customer Success Manager

• Drive customer retention, adoption, and growth by understanding success metrics and delivering value across the customer lifecycle.
• Build strong customer relationships through regular touch points (cadence calls, training, Executive Business Reviews) and by sharing best practices.
• Understand customer KPIs, uncover business needs, and deliver tailored solutions and training based on personas, industry, and company size.
• Act as a trusted advisor by maintaining deep knowledge of customer industries, product features, benefits, and contract details.
• Proactively monitor customer health, prioritize initiatives, and manage multiple customer projects to address pain points and improve outcomes.
• Identify and qualify upsell or expansion opportunities, leading solution discussions with decision-makers, managers, and frontline users.
• Advocate for customers internally by sharing business requirements, enhancement requests, and representing Customer Success in GTM launches and VOC processes.

Program Manager, Talent Delivery

Senior Customer Success Manager