Field Nation

Senior Customer Success Manager

Field Nation

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, California, Colorado, Florida, Illinois, Kansas, Kentucky

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Salary

💰 $85,000 - $100,000 per year

Job Level

Senior

About the role

  • Drive customer retention, adoption, and growth by understanding success metrics and delivering value across the customer lifecycle.
  • Build strong customer relationships through regular touch points (cadence calls, training, Executive Business Reviews) and by sharing best practices.
  • Understand customer KPIs, uncover business needs, and deliver tailored solutions and training based on personas, industry, and company size.
  • Act as a trusted advisor by maintaining deep knowledge of customer industries, product features, benefits, and contract details.
  • Proactively monitor customer health, prioritize initiatives, and manage multiple customer projects to address pain points and improve outcomes.
  • Identify and qualify upsell or expansion opportunities, leading solution discussions with decision-makers, managers, and frontline users.
  • Advocate for customers internally by sharing business requirements, enhancement requests, and representing Customer Success in GTM launches and VOC processes.

Requirements

  • 5+ years of experience in customer success, account management, solution architecture, or business analysis, with a track record of driving customer growth through value delivery.
  • Strong expertise in business transformation, organizational change management, and influencing C-level stakeholders with measurable results.
  • Skilled in leading large-scale programs and collaborating across internal and external cross-functional teams.
  • Hands-on approach with strong problem-solving, prioritization, and time management skills in fast-paced environments.
  • Proficient in Salesforce/CRM tools, Google Workspace, and Excel; committed to core values of customer focus, collaboration, courage, and resilience.
  • Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.