Fidus Systems

Salesforce Consultant

• Primary administrator for Salesforce and Certinia, overseeing configuration, upgrades, permissions and security.
• Support process improvement initiatives by implementing solutions within Salesforce and integrated platforms.
• Maintain and enhance data integrity, ensuring clean, consistent, and accurate data across leads, opportunities, projects, and financial records.
• Manage page layouts, calculated fields, and reporting tools to support functional teams (Sales, Project Management, Finance, HR).
• Oversee Certinia Professional Service Automation and Finance/Accounting updates, ensuring compatibility and feature adoption with each release.
• Support reporting and analytics through dashboards, integrations, and AI-driven insights.
• Coordinate system integrations between Salesforce, Microsoft 365, Certinia, ADP, IVO, Azure (EntraID & GraphAPI), and other business systems.
• Partner with Finance to streamline billing, expense, and collections automation within Certinia.
• Collaborate with HR and Operations on contract management, budget tracking, and employee/vendor record systems.
• Conduct permissions and security audits, maintaining compliance and ensuring least-privilege access.
• Provide training, support, and documentation for users to ensure high adoption and efficient system usage.
• Any other related duties as assigned.

Salesforce Specialist

Account Manager

• Manage a portfolio of assigned accounts within the territory, acting as a primary point of contact in partnership with the BDM.
• Execute structured account touch plans (email, calls, LinkedIn, events) to increase contact coverage, build relationships, and maintain top of mind awareness of Fidus.
• Support pipeline creation by qualifying inbound leads, following up on marketing campaigns, and booking discovery meetings for the BDM.
• Participate in discovery and technical scoping calls, capturing customer requirements and documenting next steps and actions.
• Collaborate internally with engineering, project management, pre-sales and marketing to gather information, build presentations, and respond to proposals and RFPs.
• Track account activity, contacts, opportunities, and tasks in CRM with high data quality and discipline.
• Monitor customer satisfaction on active projects, help identify issues early, and route them to the right internal owner for resolution.
• Identify expansion opportunities (new projects, new business units, cross sell of additional Fidus capabilities) and bring these to the BDM for strategy and closure.
• Contribute to account plans, account mapping, and territory reviews, including simple revenue and activity reporting.
• Continuously develop knowledge of Fidus services, target industries (e.g., aerospace/defence, medtech, semiconductor), and competitive landscape.

Solutions Engineer

• Work directly with potential and existing clients to understand their needs, then develop their requirements
• Architect a solution that meets the Client’s needs
• Develop a plan, identify risks and mitigation strategies, and estimate the work required, to deliver a client solution
• Understand and present Fidus’ resource skill capabilities and work approach
• Discuss, promote, defend, and, if necessary, refine, the work approach and estimate
• Evaluate and understand solutions, to partition programs into logical segments
• Undertake project work as required
• Assist in identifying and developing new Fidus products
• Assist in identifying new areas of investment and research & development

Salesforce Specialist

Account Manager

Solutions Architect – High-reliability FPGA, Software