Senior Regulatory Compliance Specialist
Spring Health
Senior Business Analyst, Financial and Critical Processes
Fidelity Investments
full-time
Posted on:
Location Type: Hybrid
Location: Merrimack • New Hampshire, New Mexico, Rhode Island, Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Execute critical and complex processes for Fidelity Health Operations on the Financial & Critical Process Team
- Perform complex data analysis and reporting
- Lead research and analysis of complex issues and provide resolution by referring to client plan rules and procedures
- Interact and partner with multiple business partners, product domain, technology, and Operations to ensure solutions are identified
- Perform root-cause analysis to identify gaps or trends and develop interim and long-term solutions
- Identify and independently lead opportunities to drive scale through automation
- Collaborate with peers and leadership on process improvement ideas, procedure enhancements, and customer service experience improvements
- Assist and coach the broader virtual team
- Reconcile reported issues for Health and Welfare product services through XTRAC following established procedures with emphasis on analytics
Requirements
- Knowledge of Fidelity Health and Welfare products
- Knowledge of HOBS (Health and Other Benefits System) or FHB (Fidelity Health Benefits) recordkeeping systems
- Bachelor’s degree or equivalent years of industry experience (4 years graduation preferred)
- Overall 5+ years of professional experience
- Highly motivated, can work independently, and can proactively determine required actions / next steps
- Understand and break down complex business problems and identify resolutions independently
- Analyze large sets of data to perform specific analysis through tools like MS Excel or Access
- Understand end-to-end processes, including operational controls, and their interdependencies
- Apply critical thinking to existing processes and/or problems to identify and propose opportunities for improvement
- Maintain strong working relationships via excellent verbal, written and interpersonal skills
- Ability to perform root cause analysis and identify gaps or trends
- Certifications: Category: Business Analysis
- May be restricted by regulatory background checks (Securities/ERISA/FINRA related)
Benefits
- Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F)
- Fidelity will reasonably accommodate applicants with disabilities (accommodations for application/interview)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisroot cause analysisprocess improvementautomationanalyticscomplex problem solvingdata reconciliationreportingcritical thinkingend-to-end process understanding
Soft skills
highly motivatedindependent workproactive determinationcollaborationcoachinginterpersonal skillsverbal communicationwritten communication
Certifications
Business Analysis
