Sales Trainer
Protective Life
Social Media Technical Operations Manager
Fidelity Investments
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts, Rhode Island
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as tech-ops glue between Social Media, Technology, and Customer Service teams.
- Manage the configuration of social profiles and marketing technology platform(s).
- Vendor engagement for social media and marketing technology platforms.
- Support the team’s technology and operations to help evolve our social capabilities.
- Ensure compliance and regulatory requirements are anticipated and met.
- Support customer service, analytics, technical, publishing, content, and creative teams responsible for executing social programs.
- Maintain marketing technology platforms and vendors.
- Create policies and procedures with legal and compliance teams.
- Drive efficiencies through optimization and organization.
- Develop and maintain technical documentation for internal processes and policies.
- Present technical requirements and recommendations to Senior Leadership.
Requirements
- 3 - 5 years of social marketing technology/operations support experience.
- Knowledge of existing and emerging social media platforms.
- Passion for owning outcomes, working across multiple teams and skillsets.
- An entrepreneurial approach highlighting a track record of driving efficiencies through optimization and process automation.
- Strong communication, interpersonal and presentation skills.
- The ability to develop and maintain technical documentation for internal processes and policies.
- Experience seeking innovative ways to help associates.
- Ability to thrive in a fast-paced environment and be easily adaptable to change.
- Desire to stay on top of industry trends in social marketing technology and provide well-informed recommendations to team members.
- Adept at explaining technical requirements in simple terms, both verbally and as part of presentations to Senior Leadership.
- Admin experience with Sprinklr (Social, Service, Marketing and/or Community) is a plus.
- Experience with Agile practices and Jira is a plus.
- Knowledge of Financial Service Industry and our offerings preferred.
- Experience with regulatory compliance is a plus.
- Certifications: Category: Marketing.
